Sanja Johnea

VENESSA SANJA LIKOKO PROJECT ASSOCIATE - - P.0 Box 3120, 40100 PROFESSIONAL SUMMARY Dedicated professional with a proven track record spanning multiple roles and industries, demonstrating exceptional expertise in project management, process optimization, and research coordination. With a hands-on approach and keen attention to detail, I have consistently achieved remarkable outcomes and improvements that have positively impacted efficiency, accuracy, and overall project success. My ability to seamlessly integrate new tools, mentor teams, and facilitate collaboration across diverse stakeholders has consistently driven results. Through data analysis and comprehensive reporting, I have guided decision-making and facilitated informed strategies. EXPERIENCE Profasee (Remote) Customer Success Manager December 2024 - Recent Client Onboarding & Account Setup – Guided clients through integration, ensuring seamless setup of Profasee’s dynamic pricing platform. Relationship Management – Acted as the primary point of contact, providing proactive support and strategic recommendations to maximize customer success. Performance Monitoring & Optimization – Analyzed product performance metrics, identified pricing trends, and suggested data-driven optimizations. Technical Support & Issue Resolution – Collaborated with Engineering to troubleshoot repricing issues, API integrations, and pricing discrepancies. Reporting & Data Insights – Delivered regular progress reports, presented key performance trends, and created educational content (e.g., Loom videos). Customer Retention & Growth – Identified churn risks, addressed client concerns, and facilitated subscription renewals to drive long-term engagement. EXPERIENCE CloudFactory Kenya (Remote) August 2021 - December 2024 Delivery Associate Helping define the project scope, goals and deliverables in collaboration with other stakeholders. Project planning and resource allocation by providing internal and external stakeholders with transparent and attentive project management support covering throughput and quality management. Developing and delivering detailed training modules that enable our cloud workforce to learn how to do the work effectively. Managing workforce capacity and shift fulfillment such that we are meeting the client requirements. Analyzing performance data to identify performance gaps and creating actions plans to drive improvement. Ensuring that clients have the right visibility on the work progress through end-of-day updates, weekly progress reports, and client check-ins. Owning the weekly operational health score updates - tracking week-on-week progress of the account’s key performance indicators, wins, losses and risks Championing adherence to internal policies and procedures for the accounts handled, calling out gaps, and suggesting improvements Implementing strategies to handle issues and mitigate associated risks Accurately and timely reporting of the monthly workforce payouts and client billing. Keep the team motivated and focused on the delivery of services and moving toward reaching expected goals. EXPERIENCE (CONTINUED) We Are Working (Remote) April 2021 - November 2021 Workflow Process Coordinator Developed and designed efficient workflow processes tailored to specific project requirements and organizational goals. Documented all workflow processes, including standard operating procedures (SOPs), guidelines, and best practices for reference and training purposes. Facilitated the onboarding process for new employees, providing them with the necessary resources and training materials. Continuously monitored and evaluated workflow processes to identify areas for improvement. Implement changes or updates as needed to optimize efficiency and productivity. Collaborated with other departments or external stakeholders to streamline workflow processes and achieve organizational objectives. Foster a culture of teamwork and collaboration across different teams and departments Achieve Test Prep (Remote) March 2020 - November 2021 Project Specialist Coordinated and collaborated with project stakeholders and staff to analyze and document best practices and operational procedures. Identified opportunities to improve and streamline operations and processes. Supported the implementation of process improvement projects using leadership skills and project management methodologies including project planning and issue management. Regularly reported on the status, issues, and deliverables of project assignments. Collaborated with the company leadership team to assist with the execution of key initiatives. Conducting research and updating Salesforce with customer and course information. Conducted research, analyzed information, summarized results recommendations on business topics assigned. Created cross-departmental new hire training materials and programs. & made EXPERIENCE (CONTINUED) Agricultural Sector Development Support Program (ASDSP), Siaya September 2018 - November 2019 Research Assistant Collaborated with principal investigators to effectively coordinate and manage qualitative research projects, ensuring smooth execution and timely completion. Successfully administered over 50 questionnaires to research participants, meticulously recording findings in the Open Data Kit (ODK) platform and delivering accurate reports to supervisors. Digitized and organized both qualitative and quantitative data using STATA and Nvivo, streamlining research procedures and significantly enhancing research quality and accuracy. Utilized STATA and NVIVO to accurately enter data into the project database, providing regular updates to the team and presenting data in an easily comprehensible format for decision-making. Collaborated closely with interdisciplinary teams, contributing to a cohesive research environment and promoting knowledge sharing and best practices. Played a pivotal role in enhancing the overall quality of research findings by conducting rigorous data validation and analysis, leading to a 10% increase in research accuracy. SKILLS Data Analysis & Interpretation Process Optimization Team Leadership & Mentoring Cross-Functional Collaboration Project Management Self-motivation Technical Training & Coordination Reporting & Communication Research Coordination Qualitative & Quantitative Analysis Standard Operating Procedures Salesforce EDUCATION Bachelor's in Science, Forensic Science - Second Upper Kenyatta University September 2013 - December 2018 Diploma in Project Management - Second Upper Kenya Intsitute of Management January 2021 - December 2021 REFERENCES Charles Kakuku County Director Livestock Producers and Fisheries Kisumu County- Vincent Omondi Oluoch Delivery Lead CloudFactory Kenya-