Sangeetha Muthiah

 Sangeetha M.R E-mail ID:- Mobile :- Career Objective: To be a part of a highly professional and competitive team dedicated to the implementation, operation and maintenance of mission-critical infrastructure. Academic Details: Under graduation -) Course: B.E Computer science and Engineering College: Coimbatore Institute of Engineering and Information Technology University: Anna University, Chennai Percentage: 70% Higher Secondary -) School: St.Michael’s Girls Hr.Sec. School, Tenkasi. Board: State Board Percentage: 76% SSLC (2003) School: St.Michael’s Girls Hr.Sec. School, Tenkasi. Board: State Board Percentage: 85% Work Experience (I): Cybernet Slash Support : August 2010 – November 2012 Cybernet –SlashSupport (CSS) is a global technology solutions provider to enterprises, consumers and technology Companies. A center for deploying and managing knowledge – centric support solutions for enterprise and consumer technologies Designation Support Engineer Process Support Minds Role and Responsibilities SOHO Router configuration, Access point configuration Installing hardware, operating system and application software Mail client configuration Work Experience (II): HCL Technologies: November 2012 – May 2017 HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. Designation Senior Analyst Projects Harland Clarke and Allied Irish Bank Domains Incident Management and GAM Role and Responsibilities Assisted in doing password resets and managing accounts of the users of Harland Clarke Trouble shooting VPN issues Assigning tickets for the issues to the concerned teams Managing accesses of the AIB employees and troubleshooting access related issues Skill Set: Configuring and troubleshooting networking devices like Routers, Switches , Extenders etc. Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Performed upgrades, installation of software and drivers and essential desktop troubleshooting. Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates Installed logical printers on a print server and preparing print server to host clients. User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need. Have experience in the domain of IT Service Desk and Global Access Management Worked as a CDA (Crisis Duty Analyst) as a part of Incident Management Onsite Opportunity: Was given an opportunity to travel on Work Permit Visa to Ireland as a part of Knowledge transfer and Offshoring for Allied Irish Bank Project in HCL. Certification Courses: Completed Diploma in Software Testing C,CPP .Net Co-curricular Activities: Attended a seminar on ‘Mobile computing and Web Development’ conducted by ‘Microsoft Student partners’ at Coimbatore Institute of Engineering and information Technology Attended a seminar on ‘Surface Computing’ conducted by ‘Microsoft Student partners’ at Coimbatore Institute of Engineering and information Technology Under Graduate project: Job based APIs for seeking job based Web searches This paper reports on an experience using Application Programming Interface (APIs) that have been made available by major Internet companies with the advent of the World Wide Web to extract data using web mining techniques. Personal profile: Name: Sangeetha M.R Date of Birth: 6th May, 1988 Mother tongue: Tamil Nationality: Indian Language Proficiency: English, Tamil Address : 40C, Civil Supply Godown street, Tenkasi- 627811. Declaration: I do hereby declare that the particulars of information and facts stated above are true, correct and complete to the best of my knowledge and belief. Date:02/11/2017 (Sangeetha.M.R)