SANDY G. TIMBANG--
PROFESSIONAL EXPERIENCE
OP360PH
Online Proctoring
( Work from Home )
CEBU CITY, PHILIPPINES
May 2020 – Present
• Assist test takers /students to navigate their Learning Materials Screen.
• Resolve test takers / student’s technical issues before and during their exam.
SYKES ASIA, INC.
Senior Customer Service
Opens customer accounts by recording account information. Update customer information in the
customer service database during and after each call.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Attend to customers request on how they want to arrange their insurance benefits to their beneficiaries ;
process changes on the client’s life insurance policies based on their request. ( Life Insurance Account ).
WEST CONTACT SERVICES
Customer Service Representative
MAKATI CITY
June 2008 – June 2010
Answers incoming customer calls regarding billing issues, product problems, service questions and
general client concerns
Update customer information in the customer service database during and after each call
Process client’s request for online subscription ( Sports Magazine ).
PACIFIC CONNEXION
Customer Service Representative
MAKATI CITY
July 2010 – February 2020
ORTIGAS CENTER, PASIG CITY
November 2007 – June 2008
Answers incoming customer calls regarding billing issues, product problems, service questions and
general client concerns.
Process client’s request for online ( magazine )subscription.
Checking money transfer status. ( Money transfer account ).
Answer fraud inquiries.
EDUCATION
BULACAN STATE UNIVERSITY
Bachelor of Science Major in Foods
April 2004
MALOLOS CITY, BULACAN
