SANDY MAE ESTIOCO
Lot5 Blk2A Ph2 Auburn St. Governor’s Hills Subdivision
General Trias, Cavite
Contact Number:-
E-mail Address:-Skype ID: live:estioco.sandy
sandymaezingvp.wordpress.com
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PROFESSIONAL SUMMARY
9+ years experience in BPO industry. Dedicated and focused in completing multiple tasks
simultaneously. Specialized in telesales and administrative support to US-based accounts.
Committed to delivering high quality results with little supervision. Energetic, organized, and
professional.
QUALIFICATIONS
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Fluent in English (written and spoken)
Excellent listening skills and attention to details
Sales and presentation skills
Business writing and email correspondence
Can facilitate leadership and time management skills
Have high analytical ability and reporting skills
Resourceful and always willing to learn
WORK EXPERIENCE
Support Specialist, July 2010 - March 2017
Alorica Inc. - Makati, Philippines
• Delivered offshore workforce services to 6 US sites
• Monitored realtime attendance and coordinated schedules to the Operations Department with
agents ranging from 500-800 headcount
• Prepared 3 hourly reports within the day using MS Excel templates
• Responded to 20 or more email requests within the day from Team Leaders, Supervisors, and
Managers regarding schedules, payroll discrepancies, and system issues.
Inbound Telesales Representative, May 2007 - July 2010
West Contact Services Inc. - Makati, Philippines
• Recognized as the highest closer in sales and top quality performer for my team
• Exceeded productivity and number of hours worked goals for the Program (Bank of America)
• Guided customers to understand payment hierarchy and interest rates
• Explained different types of credit card promotions available to customer
• Showcased a strong will to convince customers to apply and processed the credit card
application over the phone
EDUCATION
BSBA Major in Business Management , 2003 - 2007
De La Salle University - Cavite, Philippines
