Sandra Wilcox

I am a dedicated and empathetic Customer Service Professional with proven experience in delivering exceptional client support in both remote and fast-paced environments. Over the past several years, I have honed my ability to communicate effectively, solve problems efficiently, and manage customer relationships across multiple channels, including email, chat, and phone. My professional journey has allowed me to develop a strong foundation in CRM systems, administrative support, and digital communication tools, enabling me to provide seamless and reliable service to clients from diverse backgrounds.

In my role as a Customer Service Representative at G.O Tamuno & CO, I managed customer inquiries and complaints with a focus on timely and satisfactory resolution. I consistently maintained a high level of client satisfaction by actively listening to concerns, providing accurate solutions, and following up to ensure issues were fully resolved. Working remotely, I became proficient in utilizing CRM tools to update records, track customer interactions, and analyze data for better service delivery. My collaborative approach allowed me to work closely with internal teams to streamline processes, optimize workflows, and improve the overall customer experience.

Prior to this, I served as an Administrative Assistant at Kit and Kin, where I supported organizational efficiency by managing schedules, handling data entry, and ensuring accurate documentation. This role strengthened my organizational and multitasking abilities, as I coordinated tasks across multiple teams while maintaining attention to detail. It also enhanced my communication skills, as I regularly acted as a liaison between staff, clients, and management to facilitate smooth operations.

My core skills extend beyond technical competencies to include problem-solving, conflict resolution, and team collaboration. I am highly adaptable and comfortable navigating remote work environments using tools such as Zoom, Slack, and Microsoft Teams. Time management, multitasking, and professional presentation are integral to my work ethic, allowing me to deliver consistent results even under pressure.

I am passionate about continuous learning and professional development, striving to stay updated on industry best practices and emerging tools. My dedication to client satisfaction, combined with strong organizational skills and a positive, solution-oriented mindset, enables me to excel in customer service roles while making a meaningful impact on the businesses I support. I am confident that my combination of experience, skills, and professional attitude positions me as a reliable, proactive, and highly effective remote Customer Service Professional.