SANDRA UDENENWU
Lagos, Nigeria | Open to Remote & Global Roles | linkedin.com/in/sandra-udenenwu
STRATEGY & GLOBAL OPERATIONS LEADER
Partnership Operations | Process Automation | Multi-Region Fintech Scaling
PROFESSIONAL SUMMARY
High-impact Operations Leader with over 5 years of experience building and scaling internal
systems within the African fintech sector. Expert at transforming complex business
objectives into seamless execution through automation and data-driven process
improvement. Proven track record of leading cross-functional workflows, managing
multi-region vendor ecosystems, and driving operational excellence in high-pressure
environments.
PROFESSIONAL EXPERIENCE
Strategy & Business Operations Lead | Eyowo Lagos, Nigeria | Sep 2021 – Present
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Global Operational Execution: Orchestrate day-to-day business operations to ensure
reliable and compliant workflows during periods of rapid company scaling.
Systems Architecture & Automation: Designed internal processes and deployed
automation via Zapier and Notion, reallocating 15+ hours of weekly staff time and
reducing manual workloads by 25%.
Cross-Functional Leadership: Partner closely with Product, Engineering, and Finance
teams to roll out internal tools and reporting structures that support global expansion
initiatives.
Risk & KPI Management: Own the tracking of operational KPIs and early mitigation of
fraud-related gaps to protect customer experience and maintain platform integrity.
Vendor & Procurement Ownership: Direct vendor coordination and procurement
strategies, ensuring strict internal controls and consistent audit readiness.
Operations & Vendor Support Specialist | Petroleum Managers Ltd Lagos, Nigeria | Jun
2018 – Aug 2021
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Cost Optimization: Managed supplier performance and negotiations, achieving a
15% reduction in total operating costs through data-backed decision-making.
Multi-Region Stakeholder Management: Served as the primary operational contact
for internal and external stakeholders, resolving bottlenecks to minimize delays in the
supply chain.
Compliance & Control: Strengthened operational documentation and internal
controls, significantly reducing manual errors and improving compliance readiness.
Telecom Sales & Customer Service Intern | Airtel Nigeria Lagos, Nigeria | Mar 2017 –
May 2018
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High-Volume Regional Support: Resolved complex billing, connectivity, and
SIM-related issues for customers across multiple regions, ensuring high service
availability.
Retention Strategy: Conducted satisfaction surveys and analyzed feedback,
contributing to a 10% increase in user retention strategies.
Operational Coordination: Supported sales and operations teams with reporting and
cross-functional coordination during major product initiatives.
TECHNICAL TOOLKIT
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Operations & Project Management: Jira, Notion, Asana, ClickUp, Slack, Google
Workspace.
Automation & CRM: Zapier, Airtable, Process Street, HubSpot.
Analytics & Data: Advanced Excel, Power BI, SQL (Basic).
Multi-Region Competency: Native English and Professional Working Proficiency in
Russian.
EDUCATION & CERTIFICATIONS
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Bachelor of Arts: Russian Language (Second Class Upper) – University of Lagos.
Lean Six Sigma Foundations (Yellow Belt) – The Council for Six Sigma Certification
(CSSC).
ISO 31000: Risk Management Principles – Alison / International Standard Institute.
Certificate in Business Analysis – CBAP Expert.
Certified Procurement Professional (CPP) – IFPSM.
Diploma in Operations Management – Alison.
Product Masterclass: Building Digital Products – Product School.
Data Analytics – Africa Agility.
Introduction to Business Management – King's College London.
Fundamentals of Human Resources – CIPD.
Business Communication & Managing Successful Team Meetings – Alison.
Fundamentals of Digital Marketing – Google Digital Skills for Africa.
Customer Service Foundations & Problem Solving – LinkedIn Learning.
