Curriculum Vitae: Sandra Thompson
Applicant Details
Applicant Name
Sandra Thompson
Contact Number
-
Current Role
ST Bookkeeping &
Administration Services
Email
-
Address
20 Rath Ullord, Kilkenny
Date of Birth
10/01/1988
Website
www.thompsonadminservices.ie
Employment History
Dates: March 2020 - March 2021
Name of Employer/Business Unit: Barrow Training and Consultancy
Job Title: Senior Training Administrator
Key Responsibilities:
• Dealing with the day to day enquiries via many methods such as email, phone, Live Chat and
all Social Media Channels.
• Manage the CRM and ensure all details are valid and updated to ensure certification can take
place with no error.
• Market all courses on Social Media - creating campaigns and flyers etc.
• I was the main marketing member of the company and the sales were targets that rested on
my shoulders. I managed both online sales, in-house sales and virtual training sales.
• Online courses are set up on Barrow Training’s own Learning Platform which I managed
while the Online Manager was on another project for 4 months. I sold the course, received
and processed all paperwork, took the payments, set the students up on their course and
assigned them to their tutor. Once the tutor received and corrected the assignments, they
are then sent back for Internal Verification which I also helped to complete and upload to
QQI to have certification issued.
• In -house sales are usually with Healthcare Departments such as Nursing Homes, Residential
settings etc. This will be held in the clients chosen venue. I arranged all paperwork, Tutor
and schedule times and dates to suit everyone involved. I had to arrange paperwork and
equipment to be couriered to and from venues. I then internally verified all paperwork and
issued certification, usually valid for 2/3 years.
• Virtual Training took place on Microsoft Teams. Similar to In-house, I arranged all paperwork,
arranged times, dates, and tutors. I attended the start of the virtual training sessions to
ensure there are no technical difficulties and everyone has access. I was the point of contact
for both tutor and students.
• I made a monthly Marketing Plan and sent to the team to know the key areas I was focused
on each month.
• I also dealt with the Online issues that arise on the platform, such as locked out of their
accounts, couldn’t move forward in a course. I was on call out of work hours to ensure that
we provide the best service to our learners.
Dates: April 2016 - March 2020
Name of Employer/Business Unit: The Oireachtas
Job Title: Parliamentary Assistant to John McGuinness T.D.
Key Responsibilities:
• Managing the day to day running of the Constituency Office based in Kilkenny.
• Organising travel dates, meetings and events for the Deputy to attend.
• Meeting with constituents on a daily basis and discuss any issue with them and seek to find a
fast, efficient resolution for them.
Curriculum Vitae: Sandra Thompson
• It was an extremely fast paced office and every day was different. I would have to delegate
along with completing everyday and ad-hoc tasks.
• There were two other staff there on a permanent basis, and then many volunteers which I
managed, assisted and looked after. I arranged meetings for other members of the Council.
Documented meetings etc.
• I was the Deputy’s personal assistant and whatever he would ask of me, I would have to sort
out. I developed a lot of experience and feel, as a result of this job, I would be capable of
any job asked of me.
• Have all files/accounts fully up to date. There are over 15,000 files to maintain and upkeep.
Ensure all cases are followed up on, reported back to the Deputy when required and contact
maintained with the constituents.
• Have all paperwork filed, researched and ready for the Deputy before each meeting. When
possible, take case from start to finish in the Deputy’s name, including receiving documents,
examining, making enquiries, and returning the documents where appropriate.
• As a result of the Deputy’s role in the Finance Committee, I used my experience and
qualification in finance to assist clients with their mortgage cases throughout Ireland.
Meeting people personally, discussing their finances and approaching the Banks/Societies
and acting on the clients behalf to reach affordable solutions was a regular part of this
position.
• Complete confidentiality and honesty is key in this role. As is time efficiency and accuracy.
Dates: January 2014 - April 2016
Name of Employer/Business Unit: Bank of Ireland
Job Title: Mortgage Support Associate - Administration, Payments and Complaints
Key Responsibilities:
• Payments - Managing the day-to-day payments and admin. Ensuring payments are
processed and applied correctly. Reconciliation every single day and then looking after month
end. Working with agents, management & other sections within BOI, such as Mortgage
Accounts Administration and external companies on a daily basis. I was the only contact on
the floor for any payment query or issue. This was to multiple teams, reaching over 70 staff.
• Complaints - Handling all complaints, advising agents how to effectively rectify complaints in
a timely and professional manner, meeting all targets and transferring complaints to the
appropriate department. I would speak with other departments to ensure the best and most
appropriate response is issued to the customer, for both customer and the Group. I also
wrote up the Final Responses which issue to customers and can be responsible for taking
over escalation calls within the department. This is extremely detailed work, ensuring filing
and time frames are managed without causing any breach for Bank of Ireland.
• Quality Assurance - Working as the point of contact for the Dublin Quality Assurance team.
Responsible for inspecting results, challenging & providing feedback.
• Team leader support and deputise when my Team Leader is unavailable.
Dates: March 2013 - January 2014
Name of Employer/Business Unit: Bank of Ireland
Job Title: Mortgage Support Associate
Key Responsibilities:
• Early Arrears Agent - Reaching targets on all KPIs, securing outcomes on every eligible call &
maximising accounts per hour while keeping after call to a minimum.
• ‘Arrangement Champion’ - Gave advice and tactics on how to secure arrangements to my
team and across the floor.
• Visitors sat in, listened to calls and monitored my work, i.e. Quality Assurance Team, Human
Relations, Liam McLoughlin.
• Team Leader support in the form of bridge support phone, morning shouts, emails & team
meetings.
• Chosen to work on specific campaigns & dialler analysis, many leading to the training of
team members to carry out these campaigns once rolled out.
Curriculum Vitae: Sandra Thompson
Education, Qualifications and Training
Date
from:
Date to:
Name of school/college/university
2020 - 2021
The Career Academ
Certi ed by the Institute of
Bookkeepers in Ireland
AAT Quali ed Bookkeepers Pathway
2014 - 2015
Institute of Bankers
Quali ed Financial Advisor
2006
2009
Waterford Institute of Technology
BA Honours Degree: Social Studies in Social
Care
2000
2006
Kilkenny Colleg
Leaving Certi cate
Referees
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fi
fi
Available on request
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Qualification
