Manager with extensive experience in the area of Costumer Service and Social Networks, high knowledge of JDE billing systems, recently with a new project in the area of Management as Business Analyst and Information Technologies that allowed me to learn new methodologies and new Analysis processes, namely SPSS Statistics, Modeler, AMOS, Excel Dashboards. I like to learn and explore new technologies. I am a proactive and creative person with the ability to work under pressure, a spirit of synthesis and ability to analyze.