Sandra Pavlovic

Sandra Pavlović WORK EXPERIENCE Rental Sales Agent (July 2019 > Present) - Europcar Serbia PROFILE 14/08/1993 Velizara Stankovića 6, Belgrade (Serbia)-(- https://rs.linkedin.com/in/sandra-pavlovic SKILLS • Microsoft Office Package • Opera PMS, Bellevue PMS, Hotelijer PMS • Positive attitude, Patience and Adaptability • Communication skills and Problem-solving skills • Personal responsibility and Desire to learn Mother tongue: Serbian Other languages:  English Excellent (C1)  Russian Basic (A1)  Italian Basic (A1) Driving licence: B Hobbies: Skiing, travelling, cooking, exploring Italian history and culture Providing customers information about services, Direct sale od services at the offices, Receiving reservations, creating and submitting offers, Organization and coordination of the branch office in compliance with the administratice procedure Account Manager (04/02/2019 - 03/07/2019) - Tera Media doo Presenting products and services to existing/potential clients and assisting them in using those services properly (on line chat, e mail, phone), providing technical support, daily phone call communication with clients and providing them all round updates about latest developments on global financial markets, monitoring of market Tourism Contributor (02/03/2015 - 12/12/2019)- Company for Health Tourism "AFEJA" – REMOTE JOB Writing articles for websites www.turistickiklub.com and www.zdravstveniturizam.com, translation and administrative assistance, updating customer database, responding to client questions via telephone and email, using social media sites to promote company, involved in making schedule updates Receptionist (15/08/2018 – 12/01/2019) – Hotel Centar Balašević Performing check ins and outs in Bellevue PMS, assinging rooms and keys, preparing bills, invoices and collecting payments, providing guests with places to visit, answering phone calls and emails, dealing with guests reguests EDUCATION 2017 - 2018 Master studies Business Systems in Tourism and Hospitality Management Singidunum University 2012 – 2016 Bachelor in Science - Tourism Faculty of Geography, University of Belgrade