Sandra Paul
Atlanta, GA
www.ProviderHouse.com
Remote Independent Contractor
Effective problem solver with the ability to handle crisis-management and quickly adapt to
situations. Seeking opportunities in B2B relationships, company support, and organizational
development. Extensive experience in policy management, credentialing, organizational
enhancement, and development planning.
Leadership:
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Defines problems and makes proper analysis quickly and accurately.
As Contract Administration Manager, responsible in overall operational duties and the coordination
of qualified skills and experience in personnel management and business management.
Demonstrates multiple skills and broad knowledge of field.
Ongoing improvement, including strategic planning, continuous quality improvement and outcomes
management efforts.
Conducts individual and staff briefings to confirm understanding.
Management:
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Oversee the security and maintenance of personnel records, including training requirements and
performance reviews.
Establishment and revisions of the agency’s Policies and Procedures.
Twenty plus years experience in the Addiction/Mental Health treatment field, specific to
development and managerial related experience.
Twelve years experience in the Human Resources and Management field.
Communication by phone/writing/in-person with consumers, family, personnel, and other
stakeholders in a professional manner.
Performs exit interviews with staff as needed.
Attends training and workshops annually as required.
Obtain/adhere to appropriate releases of information in accordance with HIPAA/CFR 42 guidelines.
Consults about ethical issues when necessary & uses appropriate steps to resolve ethical dilemmas.
Demonstrates ability to attend & respond to staff feelings.
Oversee critical incident reporting, emergency and safety procedures, stakeholders, and consumer
feedback.
Coordinate staff recruitment process (contractors, vendors, interns, and volunteers).
Oversee the company’s e-verify account with federal government.
Oversee school contract agreements for internship recruitment.
Planning and Organization:
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CARF compliance Project Manager.
Redesigned policies and procedures for new intakes and discharges / terminations to the Education
Programs, Outpatient Programs, and Recovery Residence Program.
Provide updated marketing material for staff, consumers, and referrals.
Scheduling and overseeing management meetings.
Routinely takes on additional responsibilities.
Achieves expected outcomes under varying circumstances and conditions.
Ensures staff is attending annual and online training as required.
Program budget analysis and reorganization.
Projects and assignments are frequently completed before deadline.
Maintain emergency & safety manual under policies and procedures standards.
Provide support to clinical and medical staff for proper department and team management.
Technology:
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Created customized database applications for clients (i.e. Child Care Industry, Clayton College and State
University Experiential Learning Department, TouchBase Consultant Group, Inc. and Tangu, Inc.)
Designed and published websites for such clients as Student to Professional, LLC, Apex Insurance
Services LLC, Tangu, Inc., Day-Star Christian Academy, Inc., and Southern Spoon Meals, LLC
Provided data analyst as needed and maintained the security and maintenance of agency’s databases.
Researched and recommended innovative, and where possible automated approaches for system
administration tasks and upgrades.
Oversaw the security and maintenance of the agency’s website.
Implemented and maintained system standards and equipment.
Skills
Ethical Practices
Implementation
High Work Measurability
Self-Development
Broad Knowledge of Field
Independent and Team Oriented
Organization Development
Thinkific Courses Development (CEs)
Behavioral Health eBooks Development
Define Problems
Program Development
Personnel Management
Business Management
Multiple Task Skills
Policy & Procedures Manuals
Departmental Handbooks
BambooHR
Credentialing (Healthcare)
MS Access / MS Word/ Excel.
Power Point / CANVA
Mental Health/ Clinical Field
CARF Standards & Accreditation
Data Analysis / KIP Reporting
Sharenote EHR | Carelogic EHR
Relias Learning
DocuSign
Behavioral Health Onboarding
Professional Experience
Chief Compliance Officer / CEO
Provider House, Inc., Atlanta, Georgia
2000 to Present
Credentialing Specialist (Remote Contractor)
Breakthrough Recovery Outreach, LLC, Atlanta, Georgia
2023 to Present
Human Resources Manager (Remote Contractor)
Trinity Social Services, LLC, Atlanta, Georgia
2021 to Present
Credentialing & Human Resources Manager (Remote Contractor)
Recovery Unlimited, LLC, Atlanta, Georgia
2020 to Present
Human Resources Manager (Remote Contractor)
New Beginnings Today, LLC, Atlanta, Georgia
2020 to 2023
Human Resources Manager / Director of Operations (Contractor)
Comprehensive Counseling Solutions, Inc, Atlanta, Georgia
2014 to 2020
Human Resources/Administration Manager (Contractor)
Tangu, Inc., Atlanta, Georgia
2003 to 2014
Coop-Mainframe Programming
Norfolk Southern Corporation, Atlanta, Georgia
2001 to 2002
System Administrator / Coordinator
Atlanta Journal-Constitution, Atlanta, Georgia
1993 to 2001
Human Resources Coordinator / Payroll Clerk
Atlanta Journal-Constitution, Atlanta, Georgia
1992 to 1993 / 1989 to 1992
