Sandra Ossai

I’m a Customer Support Specialist and Executive Virtual Assistant who helps businesses stay organized, responsive, and trusted by their customers, bringing structure, clarity, and consistency to customer support and executive-level administrative tasks.

On the customer support side, I handle email, chat, and ticket-based inquiries with empathy and precision using CRM platforms like Zendesk, HubSpot, Intercom, Freshdesk, etc. I focus on clear responses, accurate information, and timely resolution, helping businesses maintain strong customer satisfaction and long-term loyalty. I understand that every interaction represents the brand, so I treat each message with care and professionalism.

As an Executive Virtual Assistant, I support founders and managers by keeping their schedules, inboxes, and documents under control. This includes calendar and meeting management, inbox zero and email triage, appointment scheduling, follow-ups, and organized Google Drive systems, as well managing tasks and projects. My goal is simply to reduce friction so leaders can focus on growth instead of admin tasks.

I’m process-driven and comfortable working with routines, SOPs, and recurring tasks. I work independently, flag issues early, and follow instructions carefully. I have a 5 year background in broadcast media which has strengthened my communication skills, attention to detail, and ability to stay calm under pressure, and these qualities I bring into every remote role I handle.

If you need a result-driven assistant who can integrate seamlessly into your workflow and produce excellent results in customer support or administrative assistance, someone who takes both customer experience and operational support seriously, I’d be glad to support your team. I'm available to discuss your available role.