Sandra Onyedikachi Nwude

SANDRA ONYEDIKACHI NWUDE GENERAL VIRTUAL ASSISTANT SUMMARY Organized General Virtual Assistant with over 2 years of experience and a track record of enhancing executive administrative tasks and streamlining workflows. Experienced in assisting founders and busy CEOs in staying organized and productive, saving them 30+ hours weekly by managing their tasks and schedules effectively, allowing them to focus on their other aspects of business. My keen eye for detail, strong work ethics, quality commitment and effective communication skills make me your go-to professional for reliable support and client satisfaction! WORK EXPERIENCE Administrative Virtual Assistance Digital Witch IT Community– Lagos, Nigeria June 2023 - Aug 2024 ● Assisted the CEO to stay organized and productive by taking off her administrative tasks which earned her 30+ hours weekly to focus on the other aspect of the business. ● Automated workflow processes using Zapier. ● Managed inventory levels for office supplies, thereby reducing waste. ● Cross checked, and documented over 10,000 students into the company's database ● Organized and responded to emails and other correspondence to facilitate communication ● Used software to coordinate meetings, appointments, and tasks for senior executives. ● Handled scheduling for executive's calendar appointment and prepared meeting agenda ● Took notes and minutes of meetings and then transcribed and sent accordingly Customer Service Rep (Chat and Email Support) Inah Imah Telecoms Nig Ltd – Remote, Nigeria Feb 2023 - June 2024 ● Managed online chat support, offering timely assistance to customers during the booking process. ● Enhanced client relations through prompt and efficient communication, including emails and chat support. ● Collaborated with team members to share knowledge and best practices for exceptional chat support. ● Optimized workflow, between inbound calls, emails, and chat support Virtual Assistant Xandria Xpress Inc – Missouri, US Aug 2022 - Jan 2023 ● Established virtual reality learning environments and other electronic and online training. ● Provided travel assistance, including flight bookings, hotel, and itinerary, resulting in seamless travel. ● Managed the scheduling, coordination, and logistics of all in-person or virtual training events. ● Maintain confidentiality and sensitive details with utmost professionalism. ● Conducted thorough research and prepared reports with high accuracy and attention to detail. VOLUNTEER ACTIVITIES Reporter, iReporter, Nigeria September 2020 - Present Periodically respond to polls by the agency on matters such as education, health care, Covid 19, and others. Share honest reports via SMS. SKILLS ● Administrative tasks ● Email management ● Travel management ● Appointment setting ● Record & documentation ● Scheduling service ● Calendar management ● Admin support ● Research ● Chat &Email Support ● Ticket Resolution TOOLS Asana, Trello, ClickUp Google Workspace e.g Google Drive, Sheet, Slide, Forms, Docs, Meet, Travel, Maps, and others ● Project management ● Event coordination & taking minutes of meeting ● Data entry ● Workflows Automation ● Lead generation ● Property management ● Co-hosting, listing, & optimisation Calendly, PickTime Microsoft Teams, Words, Excel and PowerPoint Slack, Zoom, Zoho, Otter HubSpot CRM, Canva Zapier, Intercom Freshdesk EDUCATION National Open University of Nigeria – Anambra, Nigeria B.sc Hons, Economics ● Effective communication ● Organization ● Time management ● Attention to detail ● Strong work ethics ● Multitasking ● Confidentiality ● Task prioritization ● Customer service Apollo, Lemlist Instant Data Scraper Airbnb, Zillow, Yelp Booking.com, priceline Sept 2015 – October 2020 CERTIFICATION 1. AiCE: Artificial Intelligence Career Essentials by ALX: In-view 2. On-demand IT SUPPORT – by Digital Witch IT Community, August, 2024 3. Certified Virtual Assistant – by ALX September, 2022 4. Intro To IT Support – by Digital Witch IT Community April, 2022 LANGUAGES ● English - Expert ● Igbo - Native ● Deutsch: Beginner