Sandra Njongolo

SANDRA NJONGOLO -- Linkedin PROFESSIONAL SUMMARY Highly adaptable and results-driven professional with 5+ years of experience in administration, customer service, and team leadership. Proven ability to streamline front desk operations, enhance customer satisfaction, and support executive-level functions. Known for strong attention to detail, time management, and team supervision. Seeking to contribute administrative excellence and operational support to a dynamic, growth-focused organization. CORE COMPETENCIES & TECHNICAL SKILLS  Customer Relationship Management  Front Desk & Reception Operations  Inventory & Supplies Management  Administrative Support  Sales & Booking Coordination  Staff Supervision  MS Office Suite (Word, Excel, Outlook)  Data Entry & Report Preparation  Fast Typing (60+ WPM)  Conflict Resolution  Time & Task Management  Effective Communication PROFESSIONAL EXPERIENCE Supervisor Marls Spa and Barba, Zambia — Jan 2023 – Present  Oversaw daily operations of a 10+ member team, ensuring 95%+ task completion within scheduled timelines.  Maintained 100% accuracy in daily sales book updates, enabling efficient financial tracking.  Managed procurement and inventory restocking, reducing shortages by 30%.  Delivered excellent customer service, increasing client retention by 20%.  Trained 5+ new employees on company processes and customer service standards. Receptionist Lé Dolphin Grand Paradise Hotel, Zambia — 2018 – 2020  Handled 60+ bookings weekly (online and in-person), maintaining 98% accuracy in reservation logs.  Greeted and checked in 100+ guests weekly, improving guest satisfaction ratings by 25%.  Updated daily sales records, enabling timely financial reporting for management.  Typed official correspondence and reports with a 60+ WPM typing speed. Personal Secretary Conservation Coalition Zambia — 2022  Managed email, phone, and physical communication for senior leadership.  Collected, typed, and compiled 10+ internal reports monthly.  Organized files and documents, improving retrieval efficiency by 40%. Receptionist (Internship) Mika Convention Center, Zambia — 3 Months in 2021  Managed client check-ins and provided front desk support for 50+ guests per day.  Scheduled appointments and bookings, ensuring seamless coordination with event teams.  Produced daily reports and submitted them to supervisors, improving communication.  Resolved client concerns promptly, contributing to a positive visitor experience. EDUCATION Bachelor of Laws Rockview University — 2020 – 2024 CERTIFICATIONS  Microsoft Office Proficiency – Internal Training  Customer Service & Communication – On-the-job Training