Sandra Miano

SANDRA MARIA MIANO CMAA CPHT Medical & Pharmaceutical Support Professional 3011 Main ST Rocky Hill, CT- - EXPERIENCE Medical & Pharmaceutical Support Professional with expertise in assisting healthcare professionals with administrative and clinical tasks, providing excellent patient care and customer service. Dedicated to delivering high-quality support in fast-paced environments. SKILLS · Time Management · Customer Service · Medical Terminology ILP ASSOCIATE-LEAD SCA PHARMACEUTICALS | WINDSOR, CT 2023 — 2024 Make line arrangements based on production needs by batch size and medication, coordinate with supervisor or Team Lead on workflow of order through the labeling and packaging department, ensure all production lines and counting stations are stocked and organized according to department standards. Perform review of completed batch records for completeness, accuracy, and adherence to Good Documentation Practice (GDP) Ensure documentation is performed thoroughly in accordance with certain Standard of Operations (SOP's) . Performs essential calculations and completes thorough documentation. Trained and qualified on all internal processes via the internal training program. Performs ancillary tasks and duties that support the department and company. ADMINISTRATIVE ASSISTANT Remote PROHEALTH PHYSICIANS | FARMINGTON, CT 2021 — 2022 · Electronic Medical Records · Communication · Confidentiality / HIPAA · Patient Care · Clinical & Administrative Procedures · Inventory Management LANGUAGES · Italian — Native · Spanish — Intermediate. — College Level Courses · Managed patient health records within EHR/Database, researched and index all types of patient documents into medical record database for all practice and specialty sites ensuring accuracy and completeness within timeframes as the Central Indexer for Practice Operations · Organized and maintained electronic and physical files to ensure efficient access to information. PATIENT CARE COORDINATOR PROHEALTH PHYSICIANS | FARMINGTON, CT 2015 — 2021 · Scheduled appointments, coordinated referrals, and handled insurance authorizations, co-pays, batch balance, etc · Coverage in multiple departments/sites throughout the company including physical therapy, radiology, pediatrics, medication management, triage call center, primary care, express care. · Served as COVID-19 Administrative Site Lead- Led organization, setup, vial/swab prep, registration, flagging and inventory management for two drive-thru COVID - 19 test sites. · Provided compassionate support to patients and families throughout their care journey. PATIENT ACCESS COORDINATOR 2010 — 2015 HARTFORD HEALTHCARE MEDICAL GROUP | HARTFORD, CT · Managed patient scheduling, insurance verification, and follow-up appointments for smooth workflow. · Collaborated with healthcare team to ensure patient information accuracy and confidentiality. · Provided exceptional customer service with strong communication skills and attention to detail. · Utilized electronic medical records system to maintain accurate patient records and billing information. · Recognized by patients and clinical staff for judgement, case management, prioritization, problem anticipation, E D U C AT I O N ASSOCIATE DEGREE-HEALTH 2022 — Present SCIENCES ASNUNTUCK COMMUNITY COLLEGE | ENFIELD, CT PHI THETA KAPPA HONOR SOCIETY SPRING 2025-COMPLETION MEDICAL BILLING & CODING 2022 — Present SPECIALIST CERTIFICATE ASNUNTUCK COMMUNITY COLLEGE | ENFIELD, CT CPT ICD-10-CM SUMMER 2024-COMPLETION OFFICE USER SPECIALIST 2022 — 2023 CERTIFICATE ASNUNTUCK COMMUNITY COLLEGE | ENFIELD, CT MICROSOFT WORD-ADVANCED MICROSOFT EXCEL-ADVANCED MICROSOFT POWER POINT-ADVANCED MICROSOFT ACCESS-ADVANCED MEDICAL OFFICE ASSISTANT 2022 — 2023 CERTIFICATE ASNUNTUCK COMMUNITY COLLEGE | ENFIELD, CT PHARMACY TECHNICIAN 2022 — 2022 ASNUNTUCK COMMUNITY COLLEGE | ENFIELD, CT PTCB CERTIFIED 2023 C E R T I F I C AT I O N S & C O U R S E S CPR CERTIFIED PTCB CERTFIED 2023 NARCOTIC CERTIFICATION -PENDING 2024