Sandra Kuria

PROFESSIONAL RESUME PROFILE Dynamic and detail-oriented professional with a Bachelor of Commerce, combining strong business and financial management skills with extensive administrative and technical expertise. Experienced in financial assistance, data management, and virtual administrative support. Proven ability to optimize workflows, manage client communications, and support business operations efficiently. Demonstrates strong organizational skills, adaptability, and commitment to high-quality service delivery. EXPERIENCE FREELANCE GENERAL VIRTUAL ASSISTANT Self-Employed | Remote October 2023 – Present • Managed administrative and technical support for multiple clients, enhancing operational efficiency and allowing business owners to focus on core objectives. • Conducted data collection and organization projects using Microsoft Excel and Google Sheets for market research and reporting purposes. • Managed executive correspondence, meeting scheduling across time zones, and preparation of professional documents and reports. • Oversaw secure document management through cloud-based platforms (Google Drive, Dropbox). • Provided customer support via chat, email, and ticketing systems to ensure prompt and professional client responses. • Assisted in social media scheduling and basic content creation using Canva and Meta Business Suite. • Maintained accurate CRM records and updated client databases using tools such as HubSpot and Airtable. • Supported bookkeeping and invoicing tasks, ensuring timely client billing and expense tracking. FINANCIAL ASSISTANT INTERN K-Unity Sacco Limited May 2024 – August 2024 • Delivered high-quality client service by efficiently resolving account-related inquiries and requests. • Supported voucher recording, verification, and general journal posting to ensure accurate financial documentation. • Reconciled invoices and addressed discrepancies to maintain accurate records. • Processed communications and coordinated document dispatch to various branches. EDUCATION Bachelor of Commerce KCA University 2020 – 2024 CERTIFICATIONS • International Certificate of Digital Literacy (ICDL) – Level Two | KCA University, 2025 • International Certificate of Digital Literacy (ICDL) – Level One | KCA University, 2023 SKILLS & TECHNICAL PROFICIENCY Core Administrative Skills: Virtual Assistance, Email & Calendar Management, Data Entry, Internet Research, Document Management, Customer Support, Time Management, Task Prioritization, Attention to Detail, Confidentiality, Multitasking, Team Collaboration. Digital & Technical Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), Zoom, Microsoft Teams, Slack, Trello, Asana, Notion, Airtable, ClickUp, Canva, Meta Business Suite, Cloud Storage (Google Drive, Dropbox). Financial & Business Skills: Financial Record Keeping, Voucher Processing, Invoice Reconciliation, Expense Tracking, Basic Bookkeeping, Journal Entry Posting. Additional Skills: Social Media Scheduling, CRM Management (HubSpot, Zoho), Online Research, Content Formatting, Report Preparation, Data Cleaning & Analysis, File Conversion & Organization, Basic Graphic Design, Customer Relationship Support. REFERENCES Available upon request.