Sandra Kristina Nyakundi

KRISTINA SANDRA NYAKUNDI Nairobi- | - |-SUMMARY Results-oriented and skilled Accounts Receivable Specialist with experience in managing all aspects of the billing and collections process, particularly within the healthcare sector. Proven ability to handle full-spectrum billing, complex claim resolution, and proactive claim follow-up. Expertise in working with diverse payer types and achieving key performance indicators. Seeking to leverage my expertise to contribute to the financial success of a dynamic organization. EXPERIENCE Accounts Receivable Specialist | MedBill LLC, Pittsburgh (Remote) | Jan 2024 – Jan 2025  Full-Spectrum Billing: Handled all aspects of billing, from initial claim submission to complex denial resolution.  Complex Claim Resolution: Addressed intricate accounts, including follow-up, appeals, and credit balance adjustments.  Proactive Claim Follow-Up: Pursued outstanding balances, investigated claim denials, and resolved issues by analyzing medical records, coding, and payer contracts.  Strategic Appeal Management: Crafted persuasive appeal letters, advocated for claim reversals, and ensured compliance with billing and regulatory guidelines.  Efficient Claim Processing: Reviewed daily clearinghouse rejections, identified trends, and took corrective action.  Meticulous Record-Keeping: Maintained accurate and detailed patient financial records, documenting all account activity.  Collaborative Problem-Solving: Worked closely with healthcare providers to obtain necessary documentation and ensure timely claim processing and reimbursement.  Diverse Payer Expertise: Handled claims across multiple payer types, including Commercial, Medicare, Medicaid, Managed Care, Blue Cross, and Private.  Strategic Account Management: Prioritized aged accounts, coordinated denial and appeal projects, and achieved key performance indicators (KPIs). o Successfully reduced accounts receivable aging by 20% within the first quarter. o Implemented a new denial tracking system that improved denial recovery rate by 15%.  Effective Communication: Fostered strong relationships with insurance companies, patients, and healthcare providers to resolve billing issues and ensure accurate claim submission. Accountant Junior | Multiverse CPA Firm | June 2022 – April 2023  Managed all accounting transactions.  Prepared and posted financial statements in time.  Handled daily, weekly, and monthly closings.  Handled petty cash.  Reconciled accounts payable and receivables.  Ensured timely bank payments.  Handled tax computation and returns.  Performed statutory filings and deductions.  Audited day-to-day financial transactions and documents (receipts, invoices).  Performed stock-to-system reconciliation. Accountant | Nexus Industries Limited | May 2019 – December 2020  Updated daily stock from previous day invoices.  Handled bankings and recorded cheques for daily deposits in respective accounts and in the Tally system.  Processed daily ETRs.  Created invoices and delivery notes and where necessary credit notes.  Assisted with stock count and verification.  Processed payroll.  Performed aging analysis.  Worked with sales team members to reconcile client accounts weekly.  Performed credit checks.  Updated employee NHIF and NSSF. Stock Verification in Charge and Accounts Assistant | Kartasi Industries Limited | January 2019 – April 2019  Ensured physical stocks from the raw materials department aligned with system stocks and made adjustments accordingly.  Ensured physical stocks from the semi-finished goods department aligned with system stocks and adjusted accordingly.  Ensured physical stocks from the finished goods department aligned with system stocks and adjusted accordingly.  Ensured that physical stock matched bin card records for all departments by performing random checks.  Reconciled warehousing records with the accounts department. Accounts Intern | Kartasi Industries Limited | June 2017 – July 2017  Assisted with research, filing, data entry, and recording and maintaining accurate and complete financial records.  Prepared financial reports, such as credit notes, delivery notes, invoices, and other documents.  Worked with bookkeeping software (Sage and Pastel).  Handled sensitive or confidential information with honesty and integrity. Accounts Assistant | Kartasi Industries Limited | July 2017 – December 2018  Worked with spreadsheets, sales and purchase ledgers, and journals.  Managed petty cash transactions.  Controlled credit and chased debt.  Reconciled finance accounts and direct debits.  Took on additional tasks or projects to learn more about accounting and office operations, such as posting banking.  Successfully led a team to the best results during the year's annual stock take.  Assisted with manufacturing accounts. EDUCATION Mount Kenya University, Nairobi | Bachelor of Commerce (BCOM) - Accounting Major | 2018 – 2020 Kenya College of Accounts University, Nairobi  CIFA Part 1: Studied sections 1 and 2 of the CIFA course.  CPA Part 1 and 2: Studied sections 1 through 4 of CPA. SKILLS  Strong organizational skills  Great time management  Quick adaptability  Communication and openness  Analytical skills  Team leadership  Microsoft Office Suite (Excel, Word, PowerPoint)  Sage  Pastel  QuickBooks  SAP  Brightree  Ageing analysis  Medicare  Medicaid  Private and Managed Care  DME  RCM  EOB  Denials LANGUAGES English - Fluent REFERENCES  Kidayia Thomas, Lead and Development Manager, MedBill LLC,-  Margaret Wachira, AR Lead, MedBill LLC, -,-  Colin Gray, Founder and Managing Director, One Horizon Africa, -,-