Sandra Gomez

With over 8 years of experience in customer success, operations management, and client relations, I specialize in building strong customer relationships while improving internal processes to enhance overall efficiency.

In my role as Sr. Customer Success Manager at HomeRoom, I successfully developed and implemented a customer journey strategy that increased retention and contract renewal rates by 80%. By improving response times and streamlining communication between teams, I reduced tenant request resolution times by 85%, directly improving customer satisfaction. I also collaborated with accounting teams to reduce delinquent clients, ensuring smooth account management and improved cash flow.

During my time as Country Vendor & Logistics Operations Manager at MIZU, I managed 60 vendors across 15 states, ensuring consistent service quality and achieving a 98% delivery rate. I introduced a data-driven mapping system that boosted vendor sales volume by 40%, while implementing a re-training program that reduced revenue loss on complimentary orders by 20%.

Key Strengths:

✔️ Building and maintaining long-term customer relationships

✔️ Developing proactive strategies to improve customer retention

✔️ Managing complex accounts with a focus on operational efficiency

✔️ Identifying growth opportunities and implementing data-driven solutions

✔️ Coordinating cross-functional teams to improve service delivery

I’m passionate about driving customer satisfaction through strategic account management and efficient operations. By combining customer-first strategies with process improvements, I ensure both clients and internal teams achieve their goals.

If you’re seeking a dedicated professional who can balance customer needs with operational excellence, I would be thrilled to connect.