Sandra Gachonjo

 SANDRA WAIRIMU GACHONJO P. O. Box-, Kiambu Tel: - Email:- Personal Details: Date of Birth: 31st August 1992 Age:25 Marital status: Single Languages: English and Swahili Education & Professional Qualifications: BA in Psychology, Second Upper Division, Kenyatta University, May 2011-December 2015. ICDL 1&2, Institute of Advanced Technology, May-August 2010. Kenya Certificate of Secondary Education, B (plain), Mary Leakey Girls’ High School,-. Kenya Certificate of Primary Education, 392/500, Karoba Junior Academy. Career Profile: I am smart, highly motivated with excellent interpersonal skills coupled with the confidence to communicate concisely at all levels. Skilled in all aspects of customer service, I am able to ensure high levels of customer satisfaction by anticipating and exceeding their expectations. I communicate very well with people at all levels; and this has helped me to be an understanding, supportive and non-judgmental individual, who people can feel comfortable talking to. I am a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. I am also able to actively and diligently utilize a diverse range of skills in order to meet the set goals and objectives. Key Professional Skills: Excellent communication and interpersonal skills. High level of written and verbal skills with an excellent command of grammar Petty cash management Customer first mentality at all times Proficient in the use of Ms Office Suite, Internet Application Programs and packages. Capable of managing multiple tasks with an emphasis on retaining quality standards Ability to remain calm in challenging situations Sharp reasoning and logical skills and the ability to identify the pros and cons of available solutions Passion for new technology and ways of improving service through it Detail oriented; ability to pay attention to detail and report accurately. Commitment, diligence and dedication to my work. Capable of working to a high standard as part of a team committed to quality of service Comfortable working in a fast-paced team PROFESSIONAL EXPERIENCE Administrative Assistant Event Designers Ltd (5th January 2015- December 2017) Duties and Responsibilities: Providing efficient customer service by promptly and courteously responding to all inbound inquiries via email and phone Gathering and verifying all required customer information for tracking and follow-up purposes Connecting with leads to transform their interest into business Diffusing volatile customer situations calmly and courteously Overseeing the management of events while working with clients to meet requirements and delivery milestones for excellent service File keeping Collaborating with the CEO and Business Development Manager to maximize marketing reach while serving as a liaison between senior management and clients Streamlining flow of interoffice communications Receiving and welcoming visitors/clients in the office Reconciling expense reports while managing petty cash Developing and continuously building brand products, image, procedural and technical systems knowledge Key Achievements Executed the company’s major events with major clients such as World Bank, Council of Governors, and Maersk Implemented an inquiry and complaint-resolution system that ensures that clients’ queries and needs are addressed promptly and satisfactorily Accelerated adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI Creation of on-line reference material to provide accurate and timely information and counsel to clients Developed highly empathetic client relationships and earned a reputation for delivering excellent customer service. Customer Service Representative Rainmakers Ltd (Jan 2015- Nov 2015) Key responsibilities: Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and events planning divisions. Giving daily reports to the operations manager on matters that require urgent attention and those that are yet to be resolved Developing relationships with advertising partners and relevant media partners for incoming PR Interests/Hobbies: Reading, Community development, Farming REFEREES Please feel free to contact the under mentioned in regard to my competence, work ethic and performance. Ruth Wangari Chege Director Event Designers Ltd P.O Box- Nairobi Tel: - Email:- Stephen Karanja Wagacha Senior Accountant Twiga Foods Tel: - Email:- Anne Wariara Karoba Key Accounts Manager Keroche Breweries Tel: - Email:-