Sandra Chukwuemeka

SANDRA CHINASA CHUKWUEMEKA PROFESSIONAL PROFILE Customer Support, Sales and CRM Specialist with over 5 years experience spanning across Finance, ecommerce, real estate, and creative Industry. Skilled at managing multi-channel support, strengthening customer engagement, and driving growth through tailored outreach and digital strategies with practical expertise in campaign automation, performance tracking, and audience segmentation. Proficient in CRM and ecommerce platforms (HubSpot, Zoho, Zendesk, Shopify), with a proven ability to improve customer satisfaction and consistently deliver high-resolution service outcomes. CORE SKILLS ● CRM Platforms & Helpdesk System ● Sales: B2B/B2C, Upselling & Cross-selling ● ● Multi-Channel Customer Support (Live Chat, Phone, Email) Project Management: Trello, Asana, Notion ● Virtual Meeting Tools: Zoom, Google Meet ● Microsoft Office Suite (Advanced Level) ● Lead Generation , Cold Calling, Appointment Setting ● Google Workspace ● Virtual Collaboration Tools ● Email Marketing & Campaign tools ● Communication Platforms: Slack, Microsoft Teams PROFESSIONAL EXPERIENCE VIrtual Assistant (Customer Support Specialist) S.J.S Financial Firm, LCC | Remote | March 2024 - August 2025 Key Responsibilities:  Delivered high-level virtual assistance to the CEO, ensuring smooth daily operations across finance and real estate functions.  Maintained accurate client documentation and internal records through Google Workspace, improving data accessibility and workflow tracking.  Updated and managed CRM data with 100% accuracy, enhancing client profiling and ensuring reliable session logs.  Executed outbound communications and email campaigns that increased client engagement and supported marketing initiatives.  Streamlined calendar scheduling and task follow-ups, improving executive time management and project delivery efficiency.  Supported client onboarding and reporting processes, contributing to consistent service quality and timely project execution. Customer Support & Sales Representative Miabel Uk - London-made Women’s Fashion (E-Commerce) | Remote | April. 2020 - March 2024 Key Responsibilities:  Delivered customer support across email, live chat, and social media, achieving a 92% first-contact resolution rate and consistently positive feedback.  Processed and fulfilled 50+ online orders per week, maintaining 100% accuracy in updates and tracking, reducing delivery delays by 20%.  Assisted customers with product inquiries, sizing, and order customization, contributing to a 15% increase in repeat purchases.  Supported sales outreach and promotional campaigns, helping drive a 10% uplift in seasonal online engagement and conversions.  Coordinated returns, exchanges, and refunds within a 48-hour timeframe, enhancing customer trust and retention.  Monitored stock availability and flagged low inventory, reducing overselling cases by 25%. EDUCATION AND CERTIFICATIONS EDUCATION University of Birmingham - (In-view) Nigeria Law school, Lagos Campus - 2024. Barrister -at Law (B.L.) Abia State University, Uturu- 2015 - 2020. Bachelor of Laws (LL.B), Second Class (Upper Division) CERTIFICATIONS  Virtual Assistant Certification - ALX , 2024  Zendesk Customer Support Training – 2024