Sandra Bryant

Sandra Bryant Atlanta, GA |- |-| linkedin.com/in/sybryant Senior Agile Project Manager | Principal Business Analyst | Product Owner Executive Value Proposition Highly strategic and results-driven professional with 18+ years of multi-industry experience, specializing in transforming complex business challenges into intuitive, high-impact solutions. As a Senior Agile Project Manager, Principal Business Analyst, and Product Owner, I excel at bridging the gap between business vision and technical execution. Proven track record in optimizing operations, enhancing customer experiences, and driving substantial revenue growth, including reducing processing times by up to 80%, boosting customer retention by 25%, and increasing revenue by $3.5 million per month. Core Competencies & Areas of Expertise Agile Leadership & Project Management: Agile/SAFe Methodologies • Scrum Master & Product Ownership • Program & Project Management • Change Management & Governance • Value Stream Mapping • Jira, Confluence, Azure DevOps • Stakeholder & Vendor Management • Risk Management & Mitigation Strategic Business Analysis: Requirements Elicitation & Management • Business Process Re-engineering • Gap & Root Cause Analysis • User Stories, Use Cases, BRD/FRD • Data Mapping & Integration • Workflow Optimization • Problem-Solving & Solution Design System Integration & Technical Acumen: CRM Platforms (Salesforce, Dynamics 365, Zoho) • ERP Systems (Business Central, Yardi) • SaaS Solutions & Implementations • API Integration (Swagger, RESTful) • System Migration & Cloud Solutions • SQL, PostgreSQL, Informatica Data Analytics & Insights: Power BI, Tableau, Snowflake • Data Analysis & Cleaning • Predictive Modeling & Churn Prediction • ESG Sustainability Reporting • UX/UI Wireframing & Mock-ups • AI Tools (ChatGPT, Copilot, Gemini) Impactful Achievements & Value Delivered Orchestrated a CRM-based tenant contract management solution within Microsoft Dynamics, slashing processing time by 80% and reducing tenant duplication by 60%, significantly enhancing operational efficiency and resource allocation. Spearheaded the integration of Outreach.io with Microsoft Dynamics for sales optimization, enabling seamless two-way data updates across 30+ fields and achieving full integration within a rapid 3-week timeframe, directly accelerating sales funnel efficiency. Automated manual financial processes for daily home acquisitions and funding within Microsoft Dynamics, eliminating errors and ensuring automated funding renewals, which improved operational efficiency and maintained compliance with critical 90-day renewal cycles. Drove customer retention initiatives using AI-driven models, resulting in a 25% boost in retention through targeted engagement strategies and optimized CRM dashboards for deeper customer lifecycle insights. Transformed ESG sustainability data management and reporting for a financial services firm, leading the design and implementation of Informatica-based ETL processes that reduced data aggregation time by 40% and improved compliance readiness. Led the migration of 30,000 phone numbers to a new call tracking vendor within 60 days, ensuring minimal customer downtime and introducing new features like call recording and whisper, demonstrating exceptional project execution under tight deadlines. Increased business revenue by $3.5 million per month in the first three months through strategic payment processor integration and successful onboarding of over 300 existing and new customers. Championed Agile practices and process improvements, including introducing an automated testing framework that reduced testing effort by 30% and improved overall product stability. Professional Experience Business Analyst / Project Manager | September 2024 – Present KForce – Client: The RMR Group – Hybrid, Atlanta, GA Leading customer retention and lifecycle analytics initiatives, reporting on resident attrition trends to drive operational sustainability. Partnering with cross-functional leaders to enhance data governance frameworks, improving consistency and reporting accuracy. Optimizing CRM dashboards and conducting customer segmentation using AI-driven models to boost retention by 25%. Creating Power BI dashboard prototypes for operations, sales, marketing, and asset management, uncovering actionable insights. Business Analyst | July 2023 – Present BC Forward – Client: HP.com – Remote Spearheaded ESG global governance project, gathering precise specifications for data gathering systems. Streamlined data collection processes, optimizing efficiency and saving 15+ hours per week. Conducted comprehensive testing (regression, performance), increasing test coverage by 20% and reducing critical bugs by 10%. Managed and monitored progress of ESG data enablement system releases, facilitating status updates with project sponsors. Business Analyst | February 2023 – May 2023 MRCC Solutions – Client: Call2Recycle – Remote Led stakeholder sessions and authored 100+ user stories for CRM-based invoice tracking program. Produced process maps for Canadian partner workflows, identifying gaps and CRM configuration needs. Prioritized backlog grooming for 100+ user stories, streamlining gap resolution for Microsoft Dynamics solution. Reimagined intake workflows via Power Apps and CRM, decreasing data entry errors by 65%. Business Analyst | July 2022 – January 2023 Insight Global – Client: Charles Schwab – Remote Optimized database performance by 85% through rigorous testing of SQL and Informatica. Improved active database integrity by 75% by implementing advanced listeners and servers. Secured clearances for 200+ Operational Level Agreements (OLAs) for annual audits of vital business systems. Implemented a database consolidation analysis, streamlining data consistency, reducing sprawl by 40%, and minimizing overhead costs by 25%. Senior Business Analyst | December 2021 – July 2022 Cox Communications – Atlanta, GA Increased product catalog workflow effectiveness, growing attachment revenue by 15% through intuitive improvement identification. Strengthened organizational governance by driving documentation of crucial operational procedures and policies. Oversaw key data consolidation and migration projects, focusing on data integrity and business process continuity. Facilitated system deployment across business units, boosting vendor/partner adoption and cutting onboarding time by 20%. IT Business Analyst | September 2021 – December 2021 Diversant – Client: Rush Enterprises – Remote Engineered multi-language and currency logic in Dynamics, supporting global scalability. Automated conversion workflows, cutting error-related discrepancies by 30%. Conducted ETL migrations and data audits to ensure 100% accuracy of historical records post-acquisition. Defined data access governance and built compliance dashboards, lowering security risks by 30%. Senior IT Business Analyst | May 2021 – September 2021 Safeguard Products International – Atlanta, GA Implemented CRM updates and UX enhancements for customer agreement acknowledgment, cutting inquiries by 25%. Designed automated EV contract workflows in Dynamics, accelerating approvals by 40%. Specified integration logic and configured automated workflows between mobile app and CRM, enhancing service delivery speed. IT Business Analyst | November 2020 – April 2021 Protective Life Corporation – Birmingham, AL Facilitated highly interactive agile requirements workshops, leading to a 50% decrease in feature implementation time and a 15% increase in customer engagement metrics. Led Outreach.io–Dynamics integration for sales prospecting, completing configuration across environments in under 3 weeks. Introduced automated testing framework, reducing testing effort by 30% and improving overall product stability. IT Business & Quality Assurance Analyst / Project Management | November 2019 – August 2020 & September 2017 – June 2018 The Stonehill Group – Atlanta, GA Guided collaborative agile requirements workshops, optimizing development cycles and reducing time-to-market by 15%. Directed UAT execution for multiple sprints, resulting in a 25% improvement in overall product quality. Served as Scrum Master for 10+ teams, overseeing scrum ceremonies and backlog grooming. Implemented streamlined support material creation, reducing customer onboarding time by 40% and increasing retention by 15%. IT Business & Quality Assurance Analyst | June 2018 – November 2019 BC Forward and FirstKey Homes – Marietta, GA Orchestrated end-to-end implementation of Salesforce, Microsoft Dynamics, and other SaaS solutions, reducing cycle times by 25%. Led cross-functional teams through full system development lifecycles, delivering projects aligned to business objectives. Streamlined contract entry and CRM integration in Dynamics, reducing approval time by 80% and duplication by 60%. Partnered with business stakeholders to analyze processes and design optimized workflows, saving 15-20 hours per week. Ongoing Services / DevOps Manager | November 2014 – August 2017 MemberSuite LLC – Atlanta, GA Implemented and customized over 100 custom fields for seamless API integration, accelerating development and reducing time-to-market by 30%. Onboarded 300+ existing customers and all new customers with rate negotiation for payment processing integration. Increased business revenue in the first 3 months to $3.5 million dollars a month. Certifications Certified Product Owner Scrum Professional – Six Sigma Global Institute (2023) Certified Data Analyst – Six Sigma Global Institute (In Progress) Education Electronics Engineering – Dekalb Technical Institute (2 years) Electronics Engineering – Dekalb Community College (1 year) Network Systems Administrator – Kaplin University (1 year)