Sandra Bodunrin

Sandra Bodunrin -❖- ❖ Ibadan, Oyo www.linkedin.com/in/sandra-bodunrin-1b203412b/ PROFESSIONAL SUMMARY Results-driven and customer-focused professional with 6+ years of experience driving business growth through exceptional client retention and relationship management. Proven expertise in Excel data analysis, with a strong ability to interpret and present insights that inform business decisions. Adept at adapting to new challenges and technologies, with a proven track record of making significant contributions to company growth and development. Possesses excellent communication and interpersonal skills, with a strong commitment to delivering outstanding customer experiences. EDUCATION Adekunle Ajasin University Bachelors in Arts, English Studies May 2016 Akungba-Akoko, Ondo State SKILLS Customer Service: Customer Retention, Customer service and engagement, customer relationship management, customer satisfaction Data Analysis: Excel, Google Sheets, Google forms WORK EXPERIENCE Transsion Holdings(Itel Mobile) June 2024 – Present South west Region Sales Operator Supervisor Ibadan Supervise the online retail department in southwest Nigeria. Consistently meeting up targets. Assisted in developing three other regions. Sales data analysis. Customer relationship management with partners leading to client retention. Transsion Holdings (Itel Mobile) February 2023 – June 2024 Regional Sales Operation Specialist/Data Analyst Ibadan, Oyo state Analysis of data regarding sales numbers and marketing research. Interpret data and give advice based on data analyzed. Compile daily, weekly, and monthly reports for the region. Quastore (Online Retail) August 2022 – December 2022 Customer Experience Manager Remote Timely response to customer's calls, inquiries, feedback, and complaints. Nothing sells a company better than giving their customers a fast and adequate communication process. Prompt follow-up to resolutions of customer's issues and complaints. Providing customers with adequate information whilst cross-selling companies' products. Assisting customers with every issue they might face in getting their products whilst giving them great service that would lead to customer retention. Efficient data entry skills using Microsoft Excel, Google Sheets and Google forms Weekly training for the customer service team Transsion Holdings(Tecno Mobile Ltd) September 2021 – January 2023 Sales Channel Specialist Ibadan, Oyo state Monitor Purchase and sales trends by making use of data analysis tools. Monitor and report competition activities. Report price analysis and its effect on the market. Market visit to deliver company information to the sub-dealers and get feedback. Ensuring that sub-dealers understand each month's policy. Deployment of gift items. Work on the weekly, monthly, and quarterly report Access Bank Plc. February 2019 – May 2021 Customer Care Officer (Frontline Intern) Ikotun,Lagos State Logging of customer's dispense errors to make sure they are attended to on time on CRM. Priming of instant cards for customers and making sure they are activated so customers can make use of the channels. Following up with customers' issues and complaints by calling or texting to give feedback. Attending to all customer's issues and complaints like account migration, changing of phone numbers, reactivating accounts, etc. Making sure customers are well informed about the channels for alternate use, thereby helping to set up the mobile app, USSD, and directing on how to use the internet banking. Rare Blend Galleria January 2017 – January 2019 Customer Service Representative/Sales Representative Agege, Lagos state Assist customers to shop in the store. Timely response to all customer's inquiries and complaints. Tracking of customers' purchases and delivery. Follow up with customers and cross-selling of business products CERTIFICATIONS DIPLOMA IN CUSTOMER SERVICE Alison PREPARING TO MANAGE HUMAN RESOURCES Coursera August 2022 February 2023 RECRUITING, HIRING & ONBOARDING Coursera March 2023 MANAGING EMPLOYEE PERFORMANCE Coursera April 2023 MANAGING EMPLOYEE COMPENSATION Coursera May 2023 INTRODUCTION TO DATA ANALYSIS Alison September 2022