Amadi Sandra Chiamaka
Customer Support Specialist--
www.linkedin.com/in/amadi-sandra-chiamaka/
Professional Summary
An empathetic and results-driven customer support specialist with extensive experience in delivering
exceptional service through various communication channels. Adept at resolving inquiries and issues
promptly while fostering long-lasting customer relationships. Committed to continuous improvement and
leveraging innovative strategies to enhance the customer experience.
Experience
Reservation /Guest Support Officer at Four Points by Sheration Lagos Hotel
Jun 2023 - April 2024
Managed hotel reservation bookings using Salesforce and OPERA, ensuring a seamless guest experience
and reducing booking errors by 15%
Delivered exceptional customer support through email and live chat, significantly improving customer
satisfaction scores between June 2023 and March 2024
Followed up proactively on guest interactions, ensuring all issues were resolved to their satisfaction,
leading to an increase in customer loyalty and retention
Leveraged advanced CRM tools to provide accurate, valid, and comprehensive information, reducing
customer query resolution time by 25% and boosting satisfaction rates
Call Center Agent at Allied Food Confectionary (Burger King)
Jan 2022 - April 2023
Delivered prompt, amiable customer support, consistently exceeding expectations, achieving an
improvement in first-call resolution rates, and boosting loyalty metrics.
Expertly handled 30+ inbound and outbound calls daily, using Convox, ensuring efficient responsive
communication through Gupshup resulting in a 25% increase in customer satisfaction scores.
Educated customers on new offerings and policy updates, boosting engagement by 40% and increasing
upsell opportunities
Resolved 100+ customer queries monthly with tailored solutions, enhancing satisfaction and retention
rates, and fostering long-term loyalty.
Online Customer Engagement at Food Concepts PLC
June 2019 - Nov 2019
Proactively recommended complementary products to customers, driving upselling and boosting monthly
revenue by 15%; enhanced customer satisfaction with personalized suggestions
Implemented targeted follow-up strategies for local street marketing initiatives, optimizing sales outcomes
by 40%; and tracked performance metrics to refine tactics
Imo State University
Education/Certification
Dec 2016 - Sept 2020
BSc. (Nutrition & Dietetics
Cousera
April 2024
Customer Relationship Management
Skills
Customer Service and Chat Support
Telephone and Email Etiquette
Administration and Documentation
Email Management
AppointmentSetting/Calendar Management
Travel Management
Effective Use of CRM Softwares
Proficient in Google Workspace
Experienced in Opera Systems
Effective use of Project Management
Softwares
