Sandra

CHISOM AKAGBOBI SUMMARY I'm a passionate customer support professional with 3 years of experience in resolving customer inquiries and fostering positive experiences. I excel at clear communication, problem-solving, and building rapport. I always aim to provide compassionate and helpful responses. WORK EXPERIENCE Automatic Applier Consultant Jul 2023- Apr 2024 Ramped Remote ● Managing the application process for multi-candidacy, overseeing quality roles to fit each candidate, Customer support, account management. ● Sourcing for jobs using trained methods to align with candidates’ choices and expectancy. ● Implemented efficient administrative processes, analyzing workload and reallocating resources; resulting in improved operational efficiency. Head of Office Administration Mar 2022 - Oct 2023 Wellbeing Flow Remote General Admin Duties ● Led and supported day-to-day activities, ensuring successful performance and career growth. ● Provided coaching and mentoring to improve Administrative Services team performance and leadership. ● Supported the company's rapid growth by filling needs across several departments and supporting the C-suite with a flexible and adaptive mindset. ● Served as marketing and design consultant for several projects. Customer support (Chat & Email) ● Connected with customers through instant messaging on the business's website and social media. ● Provided technical support, resolved customer service inquiries, and offered additional real-time solutions to problems (order processing, product knowledge, refunds, etc.) ● Consistently replied to chats and emails in less than 5 minutes whilst providing exceptional and professional services to customers. Exec Assistant/ Cus. Support Aug 2021- Oct 2022 O.K Anons Investment Lagos, Nig ● Managed daily operations and received inbound calls, drafted emails, sent invoices, processed returns. ● Served as project manager and facilitated interactions with the Board of Directors. ● Implemented improved operational efficiency, analyzing workload; resulting in increased employee morale. EDUCATION Anambra State University BA, Philosophy SKILLS Tools: Canva, Zendesk, Google Workspace, Slack, Lead 360, Intercom, Helpscout, Asana Core Competencies: Customer service, Customer Satisfaction, Bookings & Appointments, Email Management, Customer support (Chat & Email), Data Entry