Sandisiwe Madzwila

Sandisiwe Summary Madzwila Working in TFG Logistics has helped me develop and gain skills in managing coaching, reaching targets. I understand the importance of stock integrity, the importance of reaching targets. I am a hard worker and I adapt in every environment. I do not compromise when it comes to integrity. I have also attended training at LeadQ where supervisors and managers attended and where we were taught skills on management. I am always keen to learn new things and advancing where necessary. Skill Highlights    Analytical thinking Strong decision maker Complex problem solver     building & working hard Interpersonal skills Service-focused Integrity Employment history Admin Supervisor 02/07/2016 – 20/10/2020 Reason for leaving – Resignation Personal details Identity Number:- TFG Logistics (Midrand DC) Logging calls for Midrand DC and following up. Nationality: South African  Ethnic Group: African  Contact Address: 4 Buffalo Street Chloorkop Kemptom park 1619 Phone:- Email:- Languages English – Fluent IsiXhosa – Home Language     TFG Services - Liaising with TFG Services should there be any installation that needs to be done for new users or any change to be made in the DC. Making sure that users have correct equipment/ furniture to perform their functions. Networks Support – Liaising with the Networks team should there be any installation that needs to be done in the DC. Desktop Support – resolving basics issues relating to DC systems that require a desktop or other form of PC as part of their operation Logging calls for customer call centre (Systems related problem) Itec Support – Making sure that all printers are working and any issues are reported and followed up with.  Sap and/ or Finance      Petty cash processing and controlling and submitting. Invoice capturing, controlling and processing for suppliers and labour brokers to make sure that they are paid on time. Processing Journals for the DC and submitting to finance department. Order consumables and negotiate lower prices with suppliers Liaise with managers and alert them when going over budget Employment history Inventory  Cycle counts, Managing and tracking of cycle counts and making sure that everything is, counted twice a year. o Managing the employee doing the cycle counts and making sure that he is adhering to the counting requirements. o Checking the dashboard and making sure that the report is always up to date. o Making sure that all the stock in the isles is in a good condition and is packed nicely. o Making sure that when the auditors come I have all the reports they need and I assist them in checking the isles and reports (making sure that we always pass our random audits) o Processing and verifying Cycle counts  Reporting on issues encountered on racking and floor locations. (When production is not adhering to the SOPs.  Inter Branch transfers (Stock to and from stores and between DCs including stock from customers)  Acknowledging the stock from stores and head office.  Make sure that stores IBT to the correct accounts and per SOPs.  Check production reports to make sure that everyone is adhering to the SOPs.  Limiting stock variances by reporting on issues arising in the DC.  Reporting on stock related issues on DC adjustments, negative and positive adjustments.  Writing off jobber items (Third party buyer in furniture).  DC Claims and DC Cartons (these are items reported to have not arrived at the store or damaged) o My team investigates on the DC perspective and then the courier perspective and has to check the stores as well. For difficult queries it gets escalated to me. o Random checking of proper packaging for cartons going to store o Replying to store claims promptly and give feedback timeously.  Closing and opening of stores on the system o Our systems department sends the notification and I have to make sure that the stores are loaded on the WMOS systems so that DC may be able to pick the stock to stores.  Rerouting of cartons o There is a system of building up cartons for upcoming stores and if the store does not open for whatever reason then we have to reroute to the another store or if the stock returned to DC because the store is closed the same procedure needs to be followed  Making sure that my team releases stock on time for opening of new store or on hold stores and the production team has released the physical cartons in time.  Controlling the blacklisted stores and finding ways to limit the store claims.  Looking at processes and finding and reporting on loop holes.  Reporting or escalating on issues picked up on DC reports. Customers        DC Operations managers Process managers Store managers Area managers Buyers and allocators Systems department (Voice, WMOS support, Networks etc. Engineering External     RTT Style in house and management CourierIt Ram Itec DC Clerk 18/11/2013 – 02/07/2016 TFG Logistics (Parow DC)          Print and prioritize picking documents (Projects and Branch maintenance) daily for all divisions and ship accordingly. Make sure that daily goods issue slips are completed accurately. Issue reservations that needs to be dispatched on Sap File all documents after shipping and issuing the stock. Make sure that the stock take processes are administered accurately. Make sure that DC administration meets Group audit requirements Making sure that reports we accurately monitored by outbound team to avoid excessive store claims Contact Centre agent 16/11/2009- 02/11/2013 Izinga access           Dealing with all queries pertaining to public transport in Cape Town including Metroraill, Golden arrow buses, Dial a Ride, MyCiti services and Parking Management Log all complaints pertaining to public transport in Cape Town including rail, buses, Dial a Ride, MyCiti services and Parking Management Information regarding routes, schedules, ticket prices, ticket outlets and locations of interchanges, ranks and park and ride facilities. Contact details of long distance bus, rail and taxi operators Information regarding tourism venues Information of general and event related road closures Log faulty traffic signals and report to the relevant department Carry out quality assurance tests to discover errors and optimize usability. Career Summary Working in TFG Logistics has helped me develop and gain skills in managing coaching, reaching targets. I understand the importance of stock integrity, the importance of reaching targets. I am a hard worker and I adapt in every environment. I do not compromise when it comes to integrity. I have also attended a training at LeadQ where supervisors and managers attended and where we were taught skills on management. I am always keen to learn new things and advancing where necessary. My journey at TFG has been from store development to stock being sent to stores, stores and transportation claims. I have worked as a supervisor in picking and dispatch. I have worked with planners in terms of sending stock to store and it has been a great learning journey and I have been allowed to learn so much and I have opened up myself to learn even more. It’s been a great journey and I look forward to learning and growing more. I have recently taken Education Bachelor of Commerce General (BCOM) (Current, 1st year) Institution: Regent Business School Higher Certificate in Business Management (NQF Level 5) -) Institution: IQ Academy National Senior certificate Institution: The college of Cape town (2007) References Names Occupation Contact details Mr: Operations Manager: TFG Logistics (Furniture department) Tel:- Ntokozo Mvelase Cell:- Email:- Miss Tsakani Khoza ER Practitioner : TFG Human resources Cell- Mrs: Elizabeth Leshi Process manager: TFG Logistics (Sports department) Mr Kwanele Payi Customer Service Manager: TFG Logistics Tel:- Cell:- Email:-Tel:- Cell:- Email:- Email:-