Sandip Das

Sandip Das Nationality: Indian Date of birth: 22/09/1994 Gender: Male  Phone number: (-  Email address:- Home: Village: Santinagar, Post Office: Madanpur, District: Nadia, State: WestBengal, 741245 Kolkata (India) WORK EXPERIENCE Team Member KFC [ 21/04/2013 – 28/11/2013 ] City: kolkata Country: India • Welcome customers and help determine their orders. • Process customer orders and record them in the restaurant database. • Relay customers’ orders to the kitchen staff. • Ensure all orders are delivered to the customers in a timely manner. • Tally money in the cash drawer at the beginning and end of each work shift. • Respond to customer inquiries, issue receipts, and record customer suggestions. Trainee ITC Fortune Trinity [ 01/12/2014 – 04/05/2015 ] City: Bangalore Country: India • Food & Beverage • Greeting customers, escorting them to seats, taking food and drink orders, and serving food and beverages • Answer questions regarding the hotel services, explain menu items and specials, and offer personal attentive treatment. • Co-coordinating with team workers to plan events, parties, etc. • Housekeeping • Responsible for maintaining the hygiene and appearance of the hotel • Servicing and maintaining the guest rooms and replenishing stock as and when needed. • Providing service items to guest rooms upon requests from the guests Academic Content Writer Student life [ 03/03/2017 – 15/06/2018 ] City: Kolkata Country: India • Worked with internal and external partners to develop and execute content strategies. • Performed well with project requirements and deadlines. • Created well-researched and stimulating content. Cutomer Care Executive Smart Call Center Solution Pvt Ltd [ 06/09/2018 – 26/03/2019 ] City: Kolkata Country: India • Manage large amounts of inbound and outbound calls in a timely manner. • Follow communication “scripts” when handling different topics. • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Translator and Annotator Telus International [ 12/04/2019 – Current ] Country: India Translation, proofreading, Labeling images, videos, and product descriptions in a web-based tool. EDUCATION AND TRAINING Bsc in Hotel Management and Tourism Annamalai University [ 15/03/2013 – 18/06/2016 ] Address: 608002 Annamalainagar (India) Website: https://annamalaiuniversity.ac.in/index.php Higher Secondary Education (XII) WBCHSE [ 09/07/2010 – 18/03/2012 ] Address: 700091 Kolkata (India) Website: https://wbchse.nic.in/html/index.html Secondary Education (X) WBBSE [ 10/02/2008 – 18/02/2010 ] Address: 70016 Kolkata (India) Website: http://wbbse.org/contact.htm LANGUAGE SKILLS Mother tongue(s): Bengali Other language(s): English Hindi LISTENING C2 READING C2 WRITING C2 LISTENING C2 READING C2 WRITING C2 SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2 SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2 DIGITAL SKILLS Microsoft Word / Microsoft Excel / Power Point / Microsoft Office / Email (Gmail) / SEO / Google Drive / HTML / Google Docs