Sandile Dhlamini
18 Virgo Avenue, Sundowner,
Randburg
2161
South Africa
(--Portfolio: https://sandile.netlify.app
Summary
Passionate IT professional with a National Diploma in IT (Software Development) and over three years of hands-on
experience in technical support, software troubleshooting, and customer service. Proficient in Java, JavaScript, SQL, and
C++, with a strong foundation in web development, software engineering, and IT. Currently enrolled in a Java
Development Bootcamp to further enhance my expertise in software development. Highly skilled in problem-solving,
ticketing system management, and collaborating with teams to deliver optimal technical solutions. Ready to apply my
expertise to a full-time role in IT support or software development.
SKILLS
Programming Languages: Java, JavaScript, SQL, C++
Web Development: HTML, CSS, React, Tailwind, Node.js
Software Development: APIs, Data Structures and Algorithms
IT Support & Security: Windows OS, Linux, Windows Server, Desktop Support, Active Directory, Firewalls,
Technical Support
Tools & Platforms: Microsoft 365, Slack, Git/GitHub, Ticketing Systems
Other Skills: Problem-Solving, Communication, Critical Thinking, Research, Adaptability
EDUCATION
National Diploma IT (Software Development),
Tshwane University of Technology
Completed: 2022
National Senior Certificate,
Ntsu Secondary School
Completed: 2016
EXPERIENCE
12/2024 – 01/2025
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Validate and clarify the issue described in the tickets
Verify that user-reported issues are valid and not the result of misunderstandings or user
errors.
Answer all how-to questions with a reference to the internal resources/guides.
Provide step-by-step solutions which are easy to understand for the end-user
For more complex issues, reproduce and document reproduction steps before escalating.
Identify which tickets are better suited to a level 2 Analyst and escalate accordingly
Maintain both high efficiency and high quality of work
Provide Technical support to users of the Canva LMS during peak seasons
03/2024 – 08/2024
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IT Field Technician Intern, TCM – Bloemfontein
Repair and work on Printers, Desktops, Servers, and mobile computing.
Responsible for providing both on-site and remote desktop support.
I was assigned a mentor with relevant experience as a field engineer to follow around and learn from.
Occasionally offer support to the executive staff for internal network issues, boardroom support, and mobile
computing challenges.
Follow up on tickets.
Ensure customer Satisfaction.
Assist in Maintaining SLAs
10/2021 – 09/2022
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Jr IT Specialist, Goldstein Immigration Lawyers – Los Angeles (Remote)
Provide first-level technical support to staff members for software applications and laptop computer issues.
Assist remote staff with troubleshooting technical problems, offering solutions, and guiding them through issue
resolution.
Demonstrate a general understanding of tools such as Make.com, Zapier.com, Airtable, and Formstack. To assist
in the setup, configuration, and maintenance of these tools.
Create and maintain documentation for software and hardware configurations, troubleshooting procedures, and
other relevant IT processes.
Collaborate with the IT team to address complex issues and participate in IT projects as needed.
Provide basic training to staff members on software applications and best practices.
11/2022 – 10/2023
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L1 Software Support Analyst, Construct Education – Cape Town (Remote)
IT Desktop Support Intern, Dihlabeng Local Municipality – Bethlehem
Work Intergrated Learning
Respond to user requests for service, troubleshoot problems, and help develop solutions.
Provide backup technical support for the network including router, firewall, and wireless access
points.
Support PC hardware components, desktop operating system software, and application software.
Perform minor repairs to equipment and arrange for other servicing needs.
Meeting with staff to provide one-on-one technical assistance as needed/requested.
Follow and learn from my mentor.
Complete my year-end software development project.
05/2021 – 03/2022
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Planned lessons for students using MS Teams.
Communicating with students and discussing academic needs and goals to adjust lessons.
Engaged students in 1 on 1 session or in groups for discussions.
Wrote reports and feedback to present back to the ICT faculty.
10/2020 – 04/2021
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Student Tutor, Tshwane University of Technology – Polokwane
Student Lab Assistant, Tshwane University of Technology – Polokwane
Assisting students with computer hardware and software issues.
Monitoring computer lab activities to ensure compliance with lab policies.
Providing technical support to students using lab equipment and software.
Troubleshooting and resolving technical problems encountered by students.
Maintaining cleanliness and organization of the computer lab.
Assisting students with printing, scanning, and copying tasks.
Ensuring the availability of necessary supplies and resources in the lab.
Reporting any issues or concerns with lab equipment to the appropriate staff.
Enforcing lab rules and regulations to maintain a productive and respectful environment.
PROJECTS
Visit my portfolio for full project details: https://sandile.netlify.app
e-Waste App
A digital platform that helps users manage and dispose of electronic waste responsibly, ensuring that each
piece is properly recycled to support a circular economy.
Developer Portfolio
A showcase of my technical expertise, featuring a collection of projects and insights into my development
journey, demonstrating my passion for coding and problem-solving.
Pizza Delivery App
An intuitive and user-friendly platform built with React and Tailwind that allows customers to order pizza
seamlessly, enhancing their dining experience with convenience-focused features.
SageAI
A ChatGPT clone, developed using the OpenAI API, capable of generating human-like responses to various
prompts. Built as an advanced chatbot experiment to improve AI-driven conversations.
Book Management App
A web-based book management system that enables users to perform CRUD operations on a book database.
Developed using ReactJS as part of the Virtual Vigilantes web development internship.
