Sandhya Dixon

Phone: - Email:-Address:MilanVilla, BloodBank Road, Eroor Po, Thripunthra, Ernakulam-682301 SANDHYA DIXON Professional Summary Driven and passionate ADMINISTRATIVE/ HR EXECUTIVE and CUSTOMER RELATION SPECIALIST having three plus years of exceptional customer service and administrative works and communication skills to address diverse needs. Responsive and resilient team player with adaptable and resourceful mindset. Skill Highlights • • • • Customer relations and communications HRM knowledge &expertise. Multi-line phone proficiency Payroll and budgeting • • • • • Social media knowledge Documentation and control Administrative support Accounting familiarity Data Entry Work History ADMINISTRATIVE ASSISTANT/ FRONT DESK RECEPTIONIST/ HR EXECUTIVE - December 2015 to April 2017 ARABIAN HEALTH CARE GROUP SHARJAH, UAE • • • • Schedule and confirm appointments, direct incoming calls, and welcome visitors and walk in customers. Directed incoming calls to internal personnel and departments, routing to best-qualified department. Kept reception area clean and neat to give visitors positive first impression. Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records. • Oversee daily operations of the HR department. • Supervised eight delivery team members for sample collection and managed their grievances. • Develop fair HR policies and ensure employees understand and comply with them • Reported financial data and updated financial records in ledgers and journals. CUSTOMER / CITIZEN SERVICE EXECUTIVE - April 2013 to March 2015, PASSPORT SEVA KENDRA, TCS KOCHI, KERALA. • • • • • • Verification and documentation of original documents submitted for processing passport. Evaluated customer information to explore issues, develop potential solutions and maintain highquality service. Data entry and processing of passport works. Provide them information about passport inquiries and queries. Provided excellent customer service by efficiently resolving issues and responding to inquiries. Listened to customers' questions and concerns to provide answers or responses. ACCOUNTING ASSISTANT - September 2012 to February 2013, IDEAL SOLUTIONS PVT LTD KOCHI, KERALA. • • • • Strengthened customer relationships with proactive and collaborative approach to managing needs. Managed and mentored team of 4 account executives. Selected and managed vendors while overseeing cost of ownership. Motivated team members to meet and exceed sales targets. Educational Qualification • Master of Business Administration (Finance – Marketing), June 2012 Adi Sankara Institute of Science & Technology, MG University, Ernakulam, Kochi. • Bachelor of Commerce ( Computer Application), September 2010 Swamy Saswathikananda College, MG University, Ernakulam, Kochi. • Higher Secondary and Secondary School leaving Certificate Kendriya Vidyalaya, Ernakulam, Kochi. Training • Digital Marketing – Spectrum Softech Solutions, Ernakulam,Kochi. Widened skill set by learning digital marketing, SEO, wordpress blogging, social media marketing and e-mail etc. Languages • • • English - A1 level. Malayalam - A1 level. Hindi - B1 level. References On request.