Sandhya Arun

SANDHYA ARUN Dubai, UAE Cell Phone:- Email-SUMMARY To acquire a position within the field of Information Technology with a company that will allow me to demonstrate my skills, knowledge, and desire to grow as an individual. I am looking to acquire a position with a company that provides the opportunity for further growth and development within the company. EXPERIENCE IT Helpdesk Support Engineer Support Mena Technologies LLC, Dubai, UAE January 2020– March 2022 ● Handling IT help desk support with a positive attitude towards technical problems with software, passwords, network drives, company websites, hardware (pc, mobile devices). ● Answering, evaluating and prioritizing the incoming telephone, email, and inperson requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies. ● Checking (called and/or e-mailed) with users on tickets that were escalated to company support groups. ● Communicating with the company support groups to update, expedite resolution of a ticket, and resolve tickets. ● Creating and managing users via Active Directory. ● Configuring and installing the hardware and software and determining any associated issues. ● Providing support for employees across the company. ● Troubleshooting printers, network, and computer issues. ● Training the end-users on the use and features of the various operating systems and applications on various platforms. ● Demonstrating the customer service skills, such as actively listening to customers in order to understand each issue and situation, providing proper follow-up and status updates. SOFTWARE TEST ENGINEER Citrus Technologies LLC, Dubai, UAE August 2013– December 2018 ● Involved in understanding of functionality and design of different applications based on the Requirement Specification Document. ● Captured Test Cases and Test Results in Quality Center and documented and prepared the release notes as part of the project deliverables. ● Investigated Software bugs and interfaced with developers to resolve technical issues and reporting the bugs to all concerned. ● Investigated requirements and interfaced with developers to resolve issues and reporting the issues to all concerned. ● Outstanding issues are documented and managed through Quality Center. ● Reviewed the requirement and design documents, ensure that requirements are clear and testable. ● Reviewed software Test plan for defining test scenarios and writing manual and automated test scripts Maintained Requirement Traceably Matrix (RTM) after developing and updating Test Cases Created, Maintained and Executed Manual Test Scripts in Quality Center. ● Analyzed and identified defects, and logged defects with detailed specification into Quality Center as they relate to Test Cases. EDUCATION ● MACE COLLEGE OF ENGINEERING KERALA UNIVERSITY Bachelor’s Degree in Computer Science and Engineering ● WILLIAM CAREY UNIVERSITY Masters in Computer Science and Engineering PROFESSIONAL CERTIFICATIONS IT Microsoft Certified Professional (MCITP) ID:- Microsoft Exchange Server SKILLS ● ● ● ● ● ● ● ● Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment. Strong technical knowledge of Windows Desktops and the ability to resolve problems. Excellent interpersonal skills and an ability to establish credibility quickly. Good knowledge of Active Directory. SQL, VB.NET, Software Testing. Excellent knowledge of MS Office 365. Strong prioritization skills and able to follow process. Excellent time management skills and ability to work under time pressure.