SANDEEP SINGH RAWAT
A+, MCP, CCNA Certified MAC Support Specialist
Add: D-198/b Brij vihar, Ghaziabad- -
CARRIER OBECTIVE:
To obtain Challenging customer orientated Information Technology position in which my professional experience, communication and technical skills will be effectively utilized.
TECHNICAL SKILLS:
Microsoft Certified Professional.
Cisco Certified Network Associate.
Hands on Experience on Mac OS X v10.6 (Cheetah) to Mac OSX v10.9) (UNIX based).
PROFESSIONAL EXPERIENCE:
1. Worked with CSC (Computer Science Corporation) Noida.
(09, May 2014 to 20, May 2016)
Providing Support on MAC to VIP User at CSC
Application Support on Customize software’s on MAC.
Handling Escalation & Conference call with end user, when required.
Responsible for root cause analysis.
(Appointed at New Client site (Allianz Global Assistance - Current profile Since 1st Dec2015 to 20, May 2016)
Responsible for Installation, configuration, maintenance of user computers, laptops, handheld devices,other IT equipment.
Supervision of IT resources hired on third party contract.
Handling a team of Engineers located at other Business units, Team meeting, escalation, project planning.
Responsible for successful running of IT Helpdesk and ensuring that service levels are maintained and agreed reporting produced.
Proper maintenance of all documentation, records and reports as per the guidelines.
Providing Support on CUCM,IIS,ASTERIK,VOIP telephony & Network
Handling project work, Escalation, VIP conference setup.
Providing Support on OS, Application& end users.
Support on AD,DHCP,DNS, Group policy, WDS,WSUS& DFS.
2. Worked with Compunnel Software Noida as Senior System Support Engineer.
(01, Oct 2013 to 30, April 2014)
Managing & providing support to Software Development team, Users, Group & Policies, OU in windows & Linux Servers.
Setup web and database servers on Linux and/or Windows - on standalone, VPS and cloud environments.
Configure security on web servers (Apache, Nginx, Tomcat etc) for both Linux and Windows.
Configure &monitoring on nagiosserver for Network issues.
L2 Support on Security Device, firewall (Hardware & Software).
Work closely with team members to provide excellent customer service and technical experience for our customers.
Monitoring Helpdesk escalation and helping team on resolving Escalated issues.
2. Worked with Excel-soft Technologies Noida. As System Engineer
(11 -April-2011 to 30-Sep2013)
Providing support to developer & Software Engineer on different platforms: Linux, Windows xp, windows vista, Windows 7 Professional Apple &Ubantu 10.0.4, Mac, Mac-mini-,
Providing Remote support to Mysore, Singapore &Noida for maintaining Network & PCs.
Linux administration, managing users, group and policies, backup & restore, permission and access control to users.
Daily support on active directory, managing, group user and domains.
VoIP-support, configuration, providing complete Software hardware support, Projector setup & EPBX.
3. WIPRO BPO (OKHLA-PH-III)
(6, March, 2010 to 6, Feb 2011)
Process (HP) (US-International Process)
Resolving Users inquiries& Complain for HP- Desk Jet, LaserJet, Inkjet Printers and resolve moderately complex HP printer’s software and Hardware issues on phone using ICRM tooland Maintaing call Log.
Multitasking, Provided support through mail, chat over the phone on all technical issue related to HP Printers & Blackberry services.
(Domestic Process)
BlackBerry &Airtel-Data Card
Help desk L2 phone support for Airtel-Data Card 7& BlackBerry Mobile. Supporting over Six Models.
Complete Troubleshooting Software/Hardware, reconfiguration, dial-up connection, etc of airtel-data card.
Manage shipments to and from vendors for repair and/or replacement of assets.
Answered incoming customer inquiries and diagnose and resolve moderately complex Blackberry Mobile.
Hardware, software and operator issues on phone using ICRM tool and Maintain Call Logs.
Resolved customer issues in remote sites over the phone with over a ninety percent completion rate.
AWARD AND RECOGNITION:
Received ten different Appreciation mails by users for providing outstanding technical support at WIPRO.
Received “PAT ON BACK” at excel soft for providing excellent support on International VIP Summit at Excel soft.
Got “SPOT AWARD “at CSC for came out extra miles by taking up new assignment at Allianz account. Pick up an altogether new challenge and written a successful transition story for Allianz India sites.
Received “Letter of Appreciation “for providing exceptional support at Allianz global assistance India by CIO of Allianz Global Assistance.
EDUCATION:
MSc. IT
Graduate from Delhi University.
IT TRAININGS:
Successfully Completed the HP LIFE e-Learning Course on “IT for business Success"Conducted by HP (Certification Id #-).
Successfully Completed training on “Change Management”Conducted by CSC.
Successfully Completed training on “Major Incident Management”Conducted by CSC.
Successfully Completed training on “ITSM Foundation level”Conducted by CSC.
Successfully Completed training on “Enhancing service culture”Conducted by CSC.
ADDITIONAL EXPERINCE:
Attended workshop on IT and its various assortment conducted by IT Professionals Of “Core Database System” (27 Feb.2010).
Completed training on Digital Marketing (THE DIGITAL GARGE)conducted by Google in association with IAB Europe.
AREA OF INTEREST:
Reading Books, Listening to Music
PERSONAL DETAILS:
Father’s Name Late Sh. S.S Rawat
Date of Birth-
Languages Known Hindi, English
Passport No. H-
DATE:
PLACE:(SANDEEP SINGH RAWAT)
