Sandeep Shakya

With over 13 years of professional experience in the banking sector, I bring a strong background in customer service, operations, reporting, and internal communication. Throughout my career, I have handled a wide range of responsibilities requiring accuracy, timely responses, coordination, and professionalism.

One of my primary roles involved direct communication with both individual and institutional clients, where I addressed inquiries, provided information on banking services, and ensured timely resolution of requests. I maintained clear and professional communication via email, which became an integral part of my daily routine. Drafting, responding to, and managing correspondence with clients, vendors, and internal departments taught me the importance of tone, clarity, consistency, and timely follow-ups.

My experience also includes coordinating several large-scale financial distribution programs in collaboration with organizations such as UNWFP, National Reconstruction Authority, and Budi Gandaki Hydropower. As the lead contact person, I managed logistics, vendor communication, internal updates, and prepared regular reports for management. These tasks demanded constant email coordination, document handling, and precise tracking of conversations.

In addition to communication tasks, I played a supportive administrative role by scheduling meetings, coordinating logistics, managing business promotion expenses, and assisting my line manager in organizing project-related activities. I regularly filtered and categorized incoming information, delegated tasks, and maintained accurate records.

Over the years, I’ve developed strong attention to detail, the ability to multitask, prioritize urgent matters, and stay organized under pressure. I am proficient in managing sensitive information, understanding its importance in professional correspondence, and ensuring timely escalation when required. I’ve also collaborated closely with various departments, offering case-by-case support, helping build a culture of collaboration and responsiveness.

With my proven ability to communicate clearly, handle large volumes of information, respond promptly, and coordinate with multiple stakeholders. I am committed to bringing structure, efficiency, and professionalism to your communication processes while contributing positively to the team environment.