Sandeep Kumar Mishra

SANDEEP KUMAR MISHRA Address: A-51, 1st floor,Press Enclave,Vikas Nagar, Uttam Nagar, New Delhi-110059 Email:-Mobile:-,- OBJECTIVE To secure a challenging, and rewarding position in a reputed, growing organization, where I can put to use my experience & knowledge to its best. PROFILE ● Deployment and administration of MS-Windows Server 2003,Windows server 2008 , Windows 2000, ● ● ● ● ● Windows XP, Windows NT 4.0, WSUS Server. Deployment and administration of Smooth wall 2.0 and 3.0 web proxy and Cyberoam firewall. Hands on experience with different hardware platform like IBM, HP and DELL. Centralized Virus management with MacAfee Security, Sophos, Norton and Trendmicro Antivirus. Having experience in SAP in DATA backup, scheduling and Patch Updating. Having experience in SAP routing and server controlling. Having experience in Forefront TMG implementation. CAREER SUMMARY: • 10+ Years CLOUD SUPPORT SPECIALIST - Comhard Technologies Pvt. Ltd. -Delhi 2019- Till date ● • SR. SUPPORT ENGINEER IT-EXECUTIVE - Spectra Technologies India Pvt. Ltd. -Delhi DDREG PHARMA PVT. LTD.-Gurugram ● IT ADMINSTRATOR - COMPUTEX CONSULTANCY SERVICES-Gurugram 2014 - 2016 ● WINDOWS ADMIN – BRD TECHNOLOGIES PVT. LTD- Delhi ● WINDOWS ADMIN - RADIUS INFOTECH PVT. LTD. -Noida - – 2017 2008 - EMPLOYMENT Comhard Technologies Pvt. Ltd. Position: CLOUD SUPPORT SPECIALIST - (NOV 2019 – Present) Responsibilities: • • • • • • • Backup and support other team members mainly within region, but at times globally Self-starter with ability to analyze and assess organizational issues Computer software proficiency with MS Excel, Word, Power Point, Project, Visio, Outlook, SFDC, SharePoint Provides coverage and support to all Enterprise Cloud Users as part of the DC2I Service Desk Intake, diagnose and resolve customer problems related to operating systems (Windows), cloud products and services (Prominently AWS, Azure ) Invoke problem escalation procedures to coordinate recovery between Operational teams to resolve system and service related incidents And minimize system down time Page 1 of 6 Spectra Technologies India Pvt. Ltd. Position: Sr. Support Engineer - (DEC 2017 – 2019 Oct) Responsibilities: • Experience in managing security products – Cisco Firewalls, Firepower IPS, SIEM& checkpoint • Perform active Threat Hunting, responding to security events and initiating remediation effort • Monitor and utilize existing tool-set to identify suspicious and malicious activities (e.g., analyze Firewall/WAF/DAM/IPS logs) which may compromise the integrity and availability of systems. • Responsible for scoped security solution/device administration, solution recommendation, Escalation resolution, maintaining knowledge base, escalation point for device issue resolution, device patch implementation, rule base Management, version upgrades etc. • Responsible for coordinating with OEM wherever required. • • Integrate multiple various platforms with SIEM or new use case development. Creation of custom parsers/flex connectors (Desirable but not mandatory). • Apply investigation techniques to document root cause and impact of detected computer security incidents. • Ensure SLA are achieved & work proactively to maintain the same. • • Strong working knowledge of hacking tools and techniques. Strong experience in Incident Management cycle. • Monitoring the security environment/appliance/software/service that are critical to the business and IT infrastructure for the solutions in scope. • Apply investigation techniques to document root cause and impact of detected computer security incidents. • Strong working knowledge of operating systems security for Windows, Linux, Solaris, AIX (Desirable but not mandatory). • Exposure to server technologies and virtualization platforms for e.g. VMware, HyperV, OVM, RHEV etc (Desirable). • Keep track of latest threats and vulnerabilities. DDReg Pharma Pvt. Ltd. A Multi National Regulatory Affairs & Pharmacovigilance sectors Position: IT Executive - (DEC 2016 – DEC 2017) PROJECTS Regulatory Affairs & Pharmacovigilance Location: Gurugram Responsibilities: ● Implementing, Managing, and Maintaining a Windows Server 2003, 2008 & 2012 Network Infrastructure. ● Install new software releases, system upgrades, evaluate and install patches and resolve software related problems ● Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT Page 2 of 6 ● Inventory and provide accounting of resources including software, server, workstation and lap top systems ● Prepare and deliver new laptops, PCs, Printers and other IT hardware ● Install, maintain and manage MacAfee Security Center package. ● Perform daily backups operations, ensuring all required file system and system data are successfully backed up to the appropriate media, recovery tapes or disks are created and media is recycled and sent off site as necessary. ● Troubleshooting skills in Active directory and File server related issues on client side ● ● Cisco Routers & switch install & configure. Cisco ASA 5510 Series Firewall install & configuration ● Site to Site VPN Cisco ASA 5510 to Cisco 800G 3G Router Configuration & install Through Static ip address install & peer to peer Virtual Private Network Solution. ● (I-Direct) (Service Provider in Satellite Communication) as a VSAT Engineer. ● Performing and coordinating effective installation and performance of advanced operating system hardware and software on laptops, desktops & servers. ● Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network, computer and disk utilization. ● Keep updated records of service & maintenance agreements. ● Conduct software and hardware evaluations, provide technical analysis and implement systems to meet the company’s IT goals ● Procurement of IT related hardware/software. ● Managing HP ProLiant DL380 Servers and its configuration. ● Install new/rebuild servers like windows Domain controller, DHCP server, WSUS patch server, FTP server, Antivirus server, Backup server and configure hardware, peripherals, services, settings etc. ● Application Software: - Ms Office 2000/2003/XP, Microsoft Outlook 2000/2003, Symantec Endpoint Protection management server 12.0 version etc. ● Installation and Maintenance of DeskJet Printers and Network Printer (Xerox Work Centre 7345, HP 5550dtn, HP4600, HP2015n). ● Forefront TMG implementation ISA Server, inbound rules outbound rules URL filtering, Secure Gateway, Firewall, Threat Management 2010 for Gateway. Computex Consultancy Services (winyatra.com) Position: WINDOWS ADMIN - May 2014 to December 2014 PROJECTS Tour & Travel Location: Gurugram Responsibilities: ● Installation, configuration and system administration of windows 2003/2000 network with running DHCP, DNS, IIS server. ● Installation of RAID on IBM and HP Servers. ● Maintaining Microsoft Updates and Security patches through WSUS server for the LAN network. ● Installation and configuration of SAP Client software. Page 3 of 6 ● Service monitoring, application monitoring, OS health check, Application health check, Server usage monitoring, performance trend analysis, user load monitoring. ● To evaluate the user requirement for required Hardware / Software. Purchasing and maintaining assets of all Hardware and software. ● Troubleshoot and resolve technical issues with end user groups. ● Installation, configuration and administration of Open source Smoothwall Webproxy and Firewall. ● Virus management through centralized installation of Sophos Antivirus Corporate Edition. ● Maintaining inventory of all computers, servers and software with OCS Inventory software. ● Managing Siemens EPABX through HiPath 3000 Manager E software. ● Installation and managing Actatek attendance machine (Tech Support). ● Defining and implementing policies for password restriction, account lockout, password expiry etc. Granting / revoking access of users to Servers, Applications, Files and Printers. ● Maintaining backups for all Project Data with VERITAS Backup Exec 11d. ● Managing ICMS Package (Access Database), Creating reports as required by site management related to Piping, Testing and Manpower etc. ● Installation and configuration of Multifunction Devices, Network Printers and Plotters like Xerox 6204, Xerox 4110, Xerox 275, HP 5550n, HP 5200n, and DesignJet 800. Assigning rights to the printers and multifunction devices. Maintaining and managing the same. ● Follow up with ISP for break down in Leased Line and WLL link and for technical issues. ● SAP in DATA backup, scheduling and Patch Updating. ● SAP routing and server controlling. ● SAP Server Maintained daily regular backup files monitoring Service files ● ● Server and client level implementation on SAP. Follow up with ISP for break down in Leased Line and WLL link and for technical issues . Site Management: To manage the IT infrastructure & maintain zero downtime on all computing resources. Mailing System:Exchange 2003, Maintaining Blackberry Server 3.6 Version Tuning/Capacity Planning: Analyzing, monitoring and reporting performance statistics and providing inputs regarding resource utilization, storage requirements Security Management: Ensuring that security operations and procedures are adhered to by setting up NT for maximum security. License Management: To maintain and keep check on the License on all Microsoft Products and other related software within the organization. Antivirus Management: Responsible for updating of critical patches and fixes provided by Microsoft and Antivirus companies. Backup Management: To take backups on servers as per organizational policy within the organization so as to facilitate no loss of data in times of disaster. User Helpdesk: Providing second level support to the users for Microsoft products & other user-specific software. Project Implementation: Execute project within given timelines & maintain quality @ all stages and planning proper delegation of resource for execution of project Vendor Management: Monitoring SLA’s with vendors and revisiting the same for better uptimes. Client Management: Understanding and executing client requirement on technical front according to processes & procedures. Page 4 of 6 BRD TECHNOLOGIES PVT. LTD Position: WINDOWS ADMIN(May 2008 to December 2013) PROJECTS India Meteorological Department Location: Jaipur Installation and configuration of Windows 95/98/2000/XP/windows 2008/ ● ● ● ● ● ● ● ● ● ● Trouble Shooting Computer Hardware as well as Software problem. Application Software: - Ms Office 2007, Microsoft Outlook 20007 Antivirus Software (MacAfee Antivirus tool Engine). Trouble Shooting of Local Area Network. Installation of LAN card, printers, Scanner etc. Remote administration of servers with PC Anywhere software. Installation /Configuration of Win 2K Server/Professional. Providing Level 1 support for installation of applications like Microsoft SQL 7.0 & 2000, Visual studio 6 & .NET, MS Office, Norton Antivirus, Graphics Applications from Adobe and Macromedia Studying & planning for any upgrades and patches of the Microsoft Products that are released. Evaluating the needs and proposing, liaising with vendors for quality support and prompt delivery of ordered goods. Maintaining Software Library & listing of Software licenses owned by the organization and listing of Hardware/Network Equipment assets. RADIUS INFOTECH PVT. LTD. Position: Network Administrator(June 2007 to April 2008) PROJECTS Mall & Office Location: New Delhi ● ● ● ● ● Site Management: To manage the LAN setup, regular backups & maintaining zero downtime. Account Management: To create and maintain User Accounts at the System level and also for nonproduction applications such as E-mail and Microsoft Products. Tuning/Capacity Planning: Analyzing, monitoring and reporting performance statistics and providing inputs regarding resource utilization, storage requirements, contingency plans for the computing and networking requirements. Security Management: Ensuring that security operations and procedures are adhered to by setting up NT for maximum security. User Helpdesk: Providing support to the users for Microsoft products & other user-specific software. EDUCATIONAL – TECHNICAL QUALIFICATIONS Page 5 of 6 Bachelor of Technology in Information Technology (2005) Cisco Certified Network Associate (CCNA) VACATION TRAINING Company Name Training Title Duration : B.S.N.L, Lucknow (U.P) : OCB- 283 & WLL (Hardware Section) : Four Weeks PERSONAL INFORMATION ● Fathers name : Mr. S.N. Mishra ● Gender : Male ● Date of Birth : ● Nationality : Indian ● Marital Status : Married ● Languages Known : Hindi, English ● Total Years Of Experience: 10+ ● ● ● ● ● 01st Aug 1980 Position_ Sr. System Admin Current Salary_ 5 lac Expected Salary_ 6 lac Notice Period_ 15 days Current Location_ Delhi DECLARATION I hereby declare that all the above information is true to my knowledge and it will be supported by original documents, which would be provided when it is needed. Date: Place: (Sandeep Kumar Mishra) Page 6 of 6