Sandeep Hajare

SANDEEP HAJARE Pune, Maharashtra, India | - |-| ______________________________________________________________________________________________ PROFILE SUMMARY Strategic and results-driven Operations Leader with over 20 years of experience in shared services optimizing operations, customer engagement, and business transformation. Expertise in driving process excellence, strategic business planning, P&L management, and regulatory compliance within complex, matrixes environments. Adept at influencing senior stakeholders, fostering innovation, and leveraging data-driven insights to enhance operational efficiency. Passionate about developing high-impact communication strategies and driving organizational change. CORE COMPETENCIES Operational Leadership & Business Transformation Strategic Planning & Execution Operational Excellence in Shared Service environments P&L Management & Budget Forecasting Employee Engagement & Organizational Culture Development Stakeholder Engagement & Leadership Communication Process Optimization & Lean/Agile Management Data Analytics & Business Intelligence (Advance MS, Minitab, Power BI) PROFESSIONAL EXPERIENCE General Manager – Shared Service Operations Shipco IT Pvt Ltd | Pune Resource Centre | March 2017 – December 2023 Led end-to-end shared service operations for a 600+ employee team, ensuring seamless service delivery across multiple verticals i.e. Accounting, Customer Service, Process Excellence, Pricing & Tariff, Admin/HR Spearheaded strategic initiatives to enhance operational efficiency by 16%, reducing customer complaints by 33%. Developed and executed internal communication strategies, aligning with global corporate vision and priorities. Partnered with senior leadership and cross-functional teams to implement business transformation initiative and support process integration and resource optimization. Managed P&L responsibilities including budgeting, forecasting, and cost control to drive profitability and resource optimization. Introduced process automation solutions, saving 700+ hours of manual processing per month. Developed and instituted a comprehensive onboarding program, significantly reducing new hire onboarding time by 3 weeks. Established and tracked KPIs & KRAs, ensuring operational excellence and adherence to regulatory requirements. Acted as a key representative in global business meetings, conferences, and leadership forums in different countries Team Manager Maersk Global Service Centre | Pune | November 2004 – March 2017 Managed four key processes across five international service clusters, improving operational efficiency by 25%. Designed and implemented performance improvement frameworks, reducing transition time by 15%. Led cross-functional collaboration with global teams to optimize processes and reduce operational costs. Developed training programs, enhancing workforce performance and reducing turnover by 17%. Pioneered market intelligence initiatives, aligning operations with emerging industry trends and best practices. KEY ACCOMPLISHMENTS Awarded "Best Project of the Year" for enhancing First Case Resolution and reducing customer escalations. Received "Team Innovation Award" for automation & process enhancement initiatives. Secured 2nd Prize in Shipco Hackathon for a customer self-service project, improving client satisfaction. Won "Best Team Award" for exceptional customer experience management. EDUCATION Engineering Diploma in Electronics and Telecommunication Board of Technical Education, India CERTIFICATIONS & TECHNICAL SKILLS Six Sigma – Green Belt Agile Project Management Total Quality Management (ISO 9000) Capacity Management Advanced Microsoft Office tools, Data Analytics & Forecasting Lean & Agile Business Transformation ADDITIONAL VALUE Strong analytical skills with expertise in data-driven decision-making & forecasting. Adept at aligning operational goals with business strategy for global presence. Experience in managing complex budgets & financial planning for large-scale operations. Skilled in developing communication frameworks to drive clarity and engagement across leadership levels. Deep understanding of compliance landscapes within a global business environment.