Sandeep

RESUME SANDEEP H. No. 1155, Sector 9 & 11 Delhi Road, Hisar, Haryana 125001. Contact no-,-, E-mail:- Career Objective:- Ambitious and enthusiastic professional achieving consistent results and developing a strong working relationship with clients and internal team players; Sinking Assignment in:- Customer Relationship Management, Business Development, Escalation support, Network administration and Systems administration, Customer Support troubleshooting. Synopsis:- Recognized talent for developing and implementing business development strategies to propel an organization to a top position. Over 10 years cross-cultural experience in Business Development, Sales & Marketing, CRM, Network Support, Privacy & data confidentiality, Vender Management and Retail business operations. Successful track record of leadership & achievement in all assignments; consistently progressed to position on increasing responsibility. Possess excellent interpersonal, communication and organizational technical skills. Professional Qualification: - MBA (Marketing + Finance) from SIMMC Pune with 69.75% in-. PGDM (Finance) from AIMA with 73% in-. Academic Qualification:- B.Com. from KurukshetraUniversity Kurukshetra (55%-. 12th From Haryana Board (58%) 2003. 10th From Haryana Board (68%) 2001. Technical Skills:- Certificate on Networking Essentials and verified by CISCO Network Academy. Certificate on Cyber Security Essentials issued and verified by CISCO Network Academy. Certificate on Introduction to Cyber Security issued and verified by CISCO Network Academy. Certificate on Introduction to Cloud provided by IBM Developer Skills Network. CCNA Basic Knowledge about Routers, Switches and various protocols. Basic troubleshooting in various networking devices on virtual Networks. Working experience: Over 3 years of entrepreneurship and 8 years cross- cultural experience in Business Development, Sales & Marketing, Channel Sales Development, CRM and Team Management and Retail business. Entrepreneurship Experience: Startup Name: M/s The Gadget World. Duration:March 2017 to December 2020. Department:Retail Store & Business operation. Job Responsibilities: Retail business: Taking care of store retail business i.e. Mobile handset, IT and networking device sales through own sourcing. Planning & sourcing: Manage store performance through the allocation of target, stock, proper monthly planning and review from time to time. Inventory management: Maintain SKU Wise stock, liquidation of hedging stock, new stock requirements of retail business. Audit and operational activity: Time to time stock and operational audit of stores as per the guidelines of management. Customer Relation Management: Responsible for after-sales service and customer feedbacks about store services and maintain healthy relationship with customers. Vender Management: Manage a healthy business relationship with different vendors for stocks.  Financial Management: Taking care of fund flow, working capital and day to day financial need of business. Taxation: responsible for GST Returns, sales tax Returns and Service Tax returns as per the business policies of the Government. Professional Experience: Firm Name: M/s Shanti communication (Coco store of RCOM) Designation: Team Lead. Duration:December 2014 March 2017. Department:Sales & Service Support for Reliance Communication Process. Job Responsibilities: Business Process: Responsible for Tele-sales outbound process of Reliance Communication. Products Portfolio: Reliance GSM & CDMA Connection (Prepaid & Postpaid), CDMA Data cards. Wireless Landline. Customer Retention: Responsible for achieving customer retention targets monthly basis and directly reporting to RCOM team on daily basis. Technical Support: Provide technical support for dial-up connections, basic troubleshooting for network, Remote support and create tickets for customer complaints. Team Management: Recruit and manage tele calling staff as per RCOM policies. Training & development: Training and update sales team with new plans and offers arrange and schedule training for the team. Leads management: responsible for lead generation, follow up and maintain lead entries in CRM. Previous Organization: Digiworld ltd (A Unit of Value Industries) Designation: Business Operation Executive. Duration:November 2013 to December 2014 Department:Mobiles, IT and DI. Job Responsibilities: Business Development: Handling retail business development in Haryana threw Company Owned Company Operated Retail Stores. Inventory management: Maintain SKU Wise stock, liquidation of hedging stock, new stock requirements of all stores in Haryana. Sales Development: Handling the stores Retail sales of COCO Stores located in Ambala, Hisar, Rohtak, Jind and Bhiwani. Market intelligence: Identification of potential markets for opening new stores in the Zone and Collection of market data to estimate potential of various markets. Brand Management: Tracking market trends and competitor analysis of different Brands products competitive analysis in the Zone.  Team Handling: Manage the team of 5 store Managers, 10 floor in-charges, 5 Accountant and 3 ISD. Planning & sourcing: Manage store performance threw allocation of target, stock, proper month planning and review time to time. Audit and operational activity: Time to time stock and operational audit of stores as per the guidelines of Categories. Previous Employer:BrightPoint India Pvt Ltd. Designation:Territory Manager. Duration:From August 2010 to November 2013. Brand Handled: HTC Mobiles. Job responsibilities: Business Development: Handel the Mobile handset and Network Devices distribution network of All Haryana threw 3 Regional Distributors with average turnover of Rs 1.5 crore pm. Sales Development: Handle Sales across 14 main towns of Haryana. Team Management: Manage the team of 7 FOS, 24 Sales Promoters (ISD’s) Sales Analysis & Target Achievements: Analysis of secondary sales trends, primary sales, new product performance & WOD, etc Training & Development: Conducted training of F.O.S. from induction to on job training, etc. Previous Employer:Singla Stainless Industries, Rohad (Bahadurgarh). Designation: - Executive Marketing & Finance. Duration: -From Apr 2009 to Aug 2010. Job responsibilities: Sales of Stainless Steel Pipes & Tubes across Delhi/ NCR & Haryana. Receive orders from clients and make a work plan for dispatch. Managing inventory and placing purchase orders to suppliers. Dealing with clients for Payments and Receipts. Banking works like: cash management, RTGS, Bank Balance and Positioning, Managing Cash Credit limit funds, Working capital management etc. Additional skills:- Network Hardware: Inside wiring, Cat5e, Cat6 cables, Optical fiber cables, wireless devices, Network technologies: Cisco Routers, Switches, Ethernet, WAN, LAN, DHCP, TCP/IP, Network address translation (NAT), VPN, IPv4 and IPv6 fundamentals, Network standards and Protocols, Build a simple computer network using Cisco devices, Configure basic network security. Extra Curricular Activities:- Participate in a Play during college annual function held on 5th February 2008. Work as a dance coordinator in College Annual function “SURYOTSAV”. Participate in Road Safety Program (Social Awareness Programme) sponsored by Suryadatta & M/s Gardgil & sons on 2 feb.2008. Interest & Hobbies: - Music, Photography & Driving. Personal Details:- Father’s Name: Sh. Rajkumar. Mother’s Name:Smt. Prem lata Date of Birth: 10 November 1985 Nationality: Indian Strengths :Smart hard work, Good Technical knowledge, work under pressure, leadership. Declaration: I hereby declare that all the information furnished above is authentic & complete to the best of my knowledge. Place: Date: (Sandeep)