Resume
Luciana Sanchez
Email-Phone:-
Address: F.J. Sarmiento 1466 – Florida Buenos Aires
Relevant Experience:
Broad airline and travel industry experience
Considerable customer service experience and skills in airline, hotel and hospitality. Knowledge of reservations systems and fares.
Personal:
Excellent communication skills. Highly organized & motivated.
Advanced Interpersonal skills. Problem solving capabilities.
Ability to work on own initiative. Demonstrated ability to work as a team member. Practical & resourceful. Extensive customer service skills.
Willingness to learn and commit to continuous improvement strategies.
Employment History
Travel freelance: Buenos Aires – March 2012 -current
Sales Consultant
RetailTravel Sales Consultant
Patagonia Chopper - Buenos Aires - May 2011 - March 2012
Sales and Marketing
Promotion and sales of travel products.
World Network Rep – Buenos Aires -July 2009 – May 2011
Sales and Marketing
Promotion and sales of travel products for a number of products including Dollar Rent a Car, Superclubs Breezes, Melia, Travelite India.
Qantas Airways – Sydney International Airport –April 2007- October 2007
Customer Service Agent
Provide customer service at check in, the departure gate or on arrival of an aircraft. Advise passengers of boarding, flight time changes and delays through effective, efficient and professional public address announcements. Assistance with elderly and disabled customers.
Discreet professional handling of mishandled and disrupted passengers, including customer baggage queries.
Qantas and British Airways - Singapore –Sep 2004/Mar 2005
Marketing Executive
Familiar with complexities of handling three different brands: British Airways, Qantas and Australian Airlines. Ability to lead and deliver projects independently.
Support Regional Marketing Manager SEA on all Qantas and British Airways’ Campaigns, tactical and sponsorship.
Respond to customer complaint letters, assist with Service Recovery process
Blackbird Café Cockle Bay – Sydney – Jun 2002 – Feb 2003
Marketing Manager
Customer Service. Public relations and marketing activities.
Qantas Airways – Buenos Aires – Nov 1998 – Apr 2001
Account Executive
Maximise revenue from a portfolio of corporate accounts,
wholesalers and specified travel agents in Argentina.
Organization of workshops and seminars throughout Argentina, Paraguay and Brazil demonstrating Qantas products, and destinations within Australia and New Zealand. Plan and organise familiarisation tours to Australia and New Zealand for travel agents.
Utell International – Buenos Aires – Jun 1998- Nov 1998
Travel Industry Sales Manager
Customer Service. Public relations and marketing activities around Argentina.
Workshop and presentations around Argentina.
Roca Transport System – GSA Buenos Aires – Sep 1996 – Jun 1998
Account Executive
Promotion and sales of travel products for a number of airlines including Air New Zealand, United Airlines, Avis rent a car, and Air Canada.
Negotiation and implementation of incentive programs for travel agents.
Workshops and presentations around Argentina.
Viajes Elite – Buenos Aires - Jun 1994 – May 1996
Sales Consultant
RetailTravel Sales Consultant.
Utell International – Buenos Aires – Jun 1993/ May 1994
Personal Assistant to the Regional Manager South America.
Marketing and Public Relations in Buenos Aires. Organization of workshops and events introducing new product to travel agents.
Education/Qualifications
Institution: University of New South Wales (UNSW)
City/Country Sydney, Australia
Qualifications: English for Business Communication
Completed: 2002
Institution: University of Moron
City/Country Buenos Aires, Argentina
Qualifications BA Tourism
Completed: - - Deferred
Institution: 199 Ceferino Namuncura College
City/Country: Buenos Aires, Argentina
Qualifications: High School Certificate
Completed: 1989
Language:
Fluent in Spanish and English
Referees:
Available upon request
