Sanchez Gacheru Muya

CONTACT --Nairobi, Kenya EDUCATION- KCA UNIVERSITY BSC INFORMATION TECHNOLOGY SKILLS Project Management Copy Writing Customer Service Virtual Assistance Graphic Design Database Excel Specialist Information Technology Public Relations Teamwork Time Management Leadership Effective Communication Critical Thinking Data Entry Computer architecture. Google Workspace Automations Artificial Intelligence LANGUAGES English (Fluent) Swahili(Fluent) SANCHEZ MUYA DIGITAL CREATIVE SPECIALIST PROFILE I’m a passionate Digital Creative Specialist with one year of experience in delivering high-quality content, exceptional customer service, and seamless virtual assistance. I thrive on bringing ideas to life through compelling copywriting, sharp editing, and eye-catching Photoshop designs, ensuring every project leaves a lasting impression. Beyond creativity, I excel in customer service, providing professional and efficient support that enhances client satisfaction. As a virtual assistant, I stay organized, manage tasks effectively, and help businesses run smoothly. My versatility and dedication make me a valuable asset for brands looking to elevate their presence and streamline operations. Let’s create something amazing together! WORK EXPERIENCE Meta Plants & Equipments Ltd Marketing Manager & Specialist FEB 2024- JAN 2025 Designed and edited marketing materials, including brochures, social media graphics, and website content, to highlight construction equipment. Enhanced product images using Photoshop, ensuring high-quality visuals for promotional use. Provided customer service support, handling inquiries, order processing, and issue resolution to improve client satisfaction. Managed email communication, responding to customer queries and coordinating with suppliers and internal teams. Assisted in social media management, creating engaging content and scheduling posts to increase brand visibility. Organized virtual meetings and appointments, ensuring efficient scheduling for management and clients. Edited and proofread company documents, marketing copies, and product descriptions for clarity and professionalism. Conducted market research to identify trends, competitors, and potential opportunities in the construction equipment industry.