Sanad Khalaileh

SANAD KHALAILEH New Jersey | (609)- |- Dedicated and results-driven customer service professional with 7+ years of experience in resolving customer inquiries and enhancing customer satisfaction. Seeking to leverage excellent communication and problem-solving skills to deliver exceptional service and contribute to overall customer success. * Exceptional verbal and written communication skills * Strong problem-solving and conflict resolution abilities * Active listening skills * Able to manage customer interactions * Multitasking and time management expertise * Ability to adapt to fast-paced and dynamic customer service environments EXPERIENCE Waiter/Assistant Manager - La Mezzaluna- - Greeted customers as they presented to the establishment, shared menu options, and took orders - Contributed to creating an optimal dining experience for all customers that dined with us - Participated in branding and building an outdoor dining experience during a pandemic - Solicited and trained new employees per operating standards - Managed inventory and supported the chef/owner in daily operations of the establishment Lead Customer Service and Marketing Representative - Buzzetta’s Festival Foods 2019 - 2021 - Responsible for set up and break down of concession areas during events - Assisted customers by taking food and beverage orders as well as open and close out procedures pre and post events - Maintained inventory and collaborated with team members to ensure organization of warehouse and fleet - Managed social media platforms including website, Instagram, and Facebook - Assisted in training new team members, sharing best practices, and improving team performance. Customer Support Specialist - Arena Auto Exchange, LLC- - Provided top-tier customer support for a used car sales and auto repair service operation - Managed a high-volume of customer inquiries - Achieved resolutions for customer issues, minimizing escalations. - Worked closely with the sales/service team to troubleshoot and resolve complex issues. Mercer County Community Live TV Studio, Princeton, New Jersey- -Supervised, coordinated, and managed Mercer County local TV programs/events/news. -Daily tasks included management of the production floor, operation of the control room and sound/lighting. equipment -In command of booking the space, setting up the equipment, producing the content, and editing the footage -Skills utilized in this role include editing, cinematography, set design, set management, lighting, organization, team building, time-management, and risk management EDUCATION Bachelor of Film Studies, Temple University 2021 Associate of Media, Film Arts, Mercer County Community College 2019