Sana Samuel

Name: Mrs.Sana Samuel Address: 4/104 Rossmore Avenue, Punchbowl, 2196 NSW Telephone: - Availability: Immediate Preferred Job Type: Permanent Email: - Visa Status: Australian Citizen Languages Spoken: English, Urdu, Punjabi, Hindi EDUCATION & TRAINING: 2013 -2014 The University of Technology (UTS Australia) Master of Arts in Communication Management – Majoring in Public Relations - Forman Christian College (A Chartered University) Advance Diploma in English Language - Forman Christian College (A Chartered University) Bachelor of Mass Communication (B.A Honours) 2006 -2004 Govt. Model Degree College for Women Mathematic, Economic, Statistic LANGUAGE COURSES: Oct 2014-Dec 2014 Natti online Course Introduction to Interpreting Behaving Ethically Aug 2008-Oct 2008 Conversation Package Two month course British Education and Training System (B.E.T.S) Pakistan SKILLS SUMMARY: • • Dependable, responsible contributor committed to excellence and success. Loyal and dedicated manager with an excellent work record. Sana Samuel • • • • • Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude. Conscientious go-getter who is highly organised, dedicated, and committed to professionalism Confident, hard-working employee who is devoted to achieving excellence. Highly motivated self-starter who takes initiative with minimal supervision. Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts. o Report Writing o Presentations o Campaigns Planning. o Customer Services o Community Engagement Project o Working with culturally and linguistically diverse background communities o Active Listening, Negotiation, Conflict Resolution o MS Word, PowerPoint, Outlook 360, Internet Research, In Page o Record keeping, brief writing, Event management EMPLOYMENT HISTORY 2013 - 2017 AUSTRALIA Docucare/ Office Assist: COMPUMENN NATIONAL PTY LTD Customer Services - Technical Support Assigned at ➢ Transport for NSW Chatswood ➢ RMS Rozelle and Milsons Point: ABW Workplace Environment Previously worked, and experienced for same role at Corporate, Educational and business sites as detailed below. ➢ Pymble Ladies College ➢ Lendlease Group ➢ Tafe Bankstown ➢ Providing technical support onsite to clients in this high volume, large and complex organisation, including but not limited to administration of Active directory. Sana Samuel ➢ Supporting site administrators and users across 500 TfNSW staff at Chatswood with their connectivity and configuration issues to Fuji-Xerox MFDs ➢ To create and update Spread sheets on the basis of Multi-function devices data ➢ To execute the excellent level of Customer Service, onsite technical support. ➢ Resolve All Printing Issues-Physical and Network Layer. Installed software on work stations and solved minor network issues ➢ Installing Printer Drivers and others print related software. ➢ Printers and Multifunction Device Installation and Basic Trouble Shooting. ➢ Training Staff on different functions of Multifunction Devices on all sorts of Fuji Xerox Printers and Fax Machines. ➢ Ordering consumables parts for printing devices. Maintaining and updating Stocks. ➢ Incident and report writing, creating posters in relation to user guide of different printing devices. ➢ Scanning, Printing, Sending Faxes and Photo Copying. ➢ Support to the Facilities Manager and the IT Manager, including web based correspondence, as well as first point of contact for vendors, contractors, staff and executives officers. ➢ To replace consumable, hardware parts, Installation, Configuring Photocopiers, Printers and Fax Machines. Initiated the project of cost & control for printing/photocopying which includes ➢ Collecting and compiling printing data of Multi-Function Devices. ➢ Providing services in a prompt manner ensured that servers and networ 2013 - 2013 Broderick Gillawarna School – Teacher Assistant 2006 - 2012 New Life Foundation – Administration Assistant VOLUNTEER WORK 2016-present PeaceBuilding International - Bankstown Baptist Church Decoration Team - Volunteer work as handling incoming calls (Communicated with Alumni filed donor and alumni forms) - - Sana Samuel CPI (Community Partnership International) Volunteer work as Advancement Officer with FC College, Lahore, Pakistan ACADEMICS ACHIEVEMENTS Campaign 2014 Thesis 2010 Design Campaign for House of welcome Editorial Treatment of newspapers in Pakistan “Dawn News, The News and The Nation based on Pakistan/India Water Crisis. June 2010 Vasakh Festival Documentary making in FC College Worked in production department Learned preparation and process of program and video production Theatre Project 2010 Direct and leading role in Lachaar Ourat (helpless/ poor Women) based on domestic violence Documentary Making Gum Naam Dastak (Unknown Knock) in 2009 Advertisement Making (wool n wool) in FCC in 2009 REFEREES These referees are available upon request. Sana Samuel