Samya Ashraf Want

Samya Ashraf Want City Stay Pearl Hotel Apartments, Al-Barsha, Dubai United Arab Emirates Tel. No: - Email:- Professional Experience Kuoni Global Travel Services Donvand Limited March 28, 2016- January 2nd, 2017 Technical Writer • • • • • • • • Design, develop, and write technical product documentation according guidelines for a variety of audiences including business analysts, system administrators, developers and end users. Support the documentation development life cycle (DDLC) and contribute to the development of internal documentation standards and methodology Work proactively with project teams to ensure that all product documentation is technically accurate, comprehensive and in conformance with documentation standards. Identify resources needed for technical information Troubleshoot project-related technical issues independently, so that the process can be documents for future use Coordinate with Team Lead to ensure that all documentation deliverables meet requirements developmental edits, copy edits and proofing. Write, edit and revise a variety of technical user documentation such as on-line help, service pack notes and articles. Participate in functional specification reviews, development design reviews, quality assurance test plan reviews, documentation reviews and other DDLC & SDLC quality assurance best practices. Design and create material for brochure and other marketing material. Draft articles pertaining to the company. E-Resolute Consultancy & Services (P) Ltd from Dec 2012- March 2016 Product Manager IT & e-Services • • • • • • • • Design and Development of e-services portal for the network of around 1,600 B2B clients. Research and IT Documentation of innovative e-services. Extensive research into customers’ requirements, technology and competition, to then synthesize into service strategy. Identify a new service, finalize requirements, plan, execute and delivery. Drive service development with the technical team to think boldly and creatively and then to funnel that energy into concrete services and execution plans. Communicate development status and document progress toward milestones in of daily, weekly and monthly MIS reports. Develop Training Modules for B2B clients/micro entrepreneurs that include skill development, sales and marketing, product demonstration and e-service roll out. Managing the corporate communication of the company, drafting RFPs, follow-ups with the service providers and planning the communication with micro entrepreneurs and B2B clients. Kashmir Box Online (P) Ltd from July 2012- Dec 2012 Product Manager • • • • • • • • Work closely with the technical team to design, develop and support the website. Analyze and update the respective team on implementing latest technology and features. Automate the backend operations using CMSs to bring efficiency in all departments. Improve the interactivity and user experience of the product. Social Media Marketing. Maintain product requirements document, prioritize tasks and monitor implementation. Work closely with business and technical teams to ensure that product objectives are met. Perform market research, monitor competitive landscape and incorporate new developments in mobile, analytics and Internet into the product. Kashmir Ventures (P) Ltd from Dec 2011- June 2012 Technical Writer & Relationship Manager • • • • • • Prepare Software product documentation. Organize clear and concise technical specifications of the product. Establish requirement analysis through conferring and communicating with the customers. Draft press releases. Corporate Communication. Create, organize and manage new and innovating project initiatives. University of Jazan (Kingdom of Saudi Arabia) from Sep 2009 – Aug 2010 Lecturer in Computer Science Department • • • • Delivering daily lectures on latest technologies in Computer Science. Conducting Practical’s in Web Designing. Create and compile real-time course assignments. Design modules with latest topics and keep it up-to-date. General Skills § Project Management, E-Commerce, Corporate Communication, Technical Writing, Data Research, Design Layout, Corporate Communication, Product Designing, Training, Customer Relationship Management. Technical Skills • MS Office Suit, Adobe Photoshop, HTML, CSS, HTML5, CSS3, Java Script, SQL Server, MY SQL, Knowledge of the development frameworks .Net and PHP. Professional Qualifications Post-Graduation M.Sc. Web Technology – University of Southampton (United Kingdom) • • • Semester I: Enterprise Web development, Advanced Topics on Web Services, Hypertext and Web Technologies, Assistive Technologies and Universal Design, Applications of security in IT. Semester II: Semantic Web, Rich Internet Applications, E-Business strategy. Dissertation: Designing of a Virtual Laboratory and Academic Networking (VLAN) system that required an extensive research of Virtual Research Environments (VREs) and knowledge of the basic steps involved in designing software. Graduation B.E in IT - University of Jammu (India) • • Subjects: Operating Systems, Microprocessors, System Software, Database Management Systems, Computer Networks, Internet Technology and Web Design, ECommerce, Distributed Computing. Projects: Data Migration between different databases, Website Development in HTML. Personal Information Date of Birth Nationality Languages Known 6th September 1987 Indian English, Urdu, Hindi and Arabic (beginners level) I hereby declare that all the information given above is true and if any information found to be false I am certain that my candidature stands to be rejected.