Samuel Owuso Ose

Ose Samuel Owuso (- |-| LinkedIn: https://bit.ly/4e6yLwJ CUSTOMER SERVICE | DATA ANALYST | VIRTUAL ASSISTANT To leverage my exceptional communication, problem-solving, and interpersonal skills in a dynamic customer service role, where I can provide outstanding service to customers, contribute to team success, and continually developing my professional abilities in a customer-centric environment Areas of Expertise Professional Skills Customer Relationship Management| Project Management | Virtual Assistant Technical Skills Data Analysis (Microsoft Excel) | Slack | Zendesk | Research and Problem-Solving Work Experience Personalized Internet Assessor/Photo Rating (Remote) Telus International AI  Nov. 2023 – Aug. 2024 I meticulously analyze search results to ensure they align with user queries and provide valuable, accurate information. This involves understanding the nuances of search intent and the quality of the content presented.  I assess images for clarity, relevance to the search query, and adherence to content guidelines. This helps in improving the visual search experience and ensuring that users receive high-quality, relevant images.  I provide comprehensive reports and insights on the performance of search engines, ads, and web content. This feedback is crucial for refining algorithms and enhancing the overall user experience.  Provide comprehensive reports and insights on the performance of search engines, ads, and web content. Customer Service Representative Apr. 2021 – June 2023 Outsource Global Technologies, Abuja, Nigeria  I respond to inquiries from customers, providing them with information, support, or guidance based on their inquiries.  I excel at identifying customer issues and providing effective solutions, ensuring a seamless and satisfactory experience for the customer.  I use Salesforce to collect and log customer information, ensuring all data is organized and accessible for future reference.  I communicate clearly and professionally with customers, ensuring their inquiries are understood and addressed promptly.  Provide basic technical support for products or services, including troubleshooting and guiding customers through solutions.  I work collaboratively with team members to ensure that customer issues are resolved in a timely manner and maintain organized records of customer interactions. Personal Assistant June 2019 – July 2020 Avint & Kleinfelder International Limited, Kaduna, Nigeria  I efficiently schedule appointments, meetings, and travel arrangements, ensuring the executive's time is utilized effectively.  I organize and prepare documents, reports, and presentations, ensuring they are accurate and timely.  I draft emails, letters, and other communications on behalf of the executive, maintaining a professional and efficient communication channel.  I assist in managing office operations and procedures, ensuring organizational effectiveness and efficiency.  I ensure office supplies and equipment are adequately stocked and maintained, supporting a smooth and efficient working environment. Education B.Sc. Economics, Nasarawa State University, Keffi Nasarawa State, Nigeria Certifications  Virtual Assistant Certification - African Leadership Xceleration (ALX) 2024  Customer Relationship Management – Young Heroes International 2019  Human Resource Management – Young Heroes International 2019  Project Management - Young Heroes International 2019 Language English (Fluent) References are available on request.