Samuel Osei

IT Support Engineer with 8+ years of experience providing reliable technical support, system administration, and troubleshooting across on-premise and cloud environments. AWS Certified (Cloud Practitioner & Solutions Architect – Associate) and Google IT Support Professional Certified, with a strong focus on user support, issue resolution, and service reliability.

Experienced in supporting Windows and Linux systems, resolving hardware and software issues, assisting users remotely, and documenting technical processes clearly. Known for a calm, user-centric approach, strong communication skills, and the ability to diagnose problems efficiently.

Comfortable working remotely, collaborating with distributed teams, and adapting quickly to new tools and platforms. Passionate about delivering excellent support, improving user experience, and continuously learning.