Samuel Oluwole

I am Samuel Oluwole Customer Service Specialist.

My Profile.

Moniepoint MFB –Customer Success                                                              

Resolving customer complains.

Showing Empathy And Resolving Erroneous Transactions.

Resolving Dispute Cases.

Manage and Keep Good Relationship on Platform Space (online)

Sterling Bank PLC –Digital Relationship Team.                                                      

Onboard new customers on NIBSS QR.

Open new accounts for onboarding merchants.

Cross sell contactless POS, snap cash merchants, SME POS.

Transaction consummated by Merchants.

Access Bank PLC – Customer Service Officer                                                     

Maintained financial accounts by processing customer adjustments.

Referred unresolved customer grievances to designated departments for further investigation.

Assisted members in managing online services to help achieve daily banking needs at home.

Updated customer accounts with current personal and purchasing information.

Remained calm, composed and polite to descalate aggressive customer behavior.

Served as friendly first point of contact for customer inquiries

MTN Nig. - Field Support Agent                                                                     

Recorded daily activities completed, data communications and remedial action.

Supported non-technical users by quickly investigating and resolving hardware and software issues.

Reported major IT issues or defective products for further escalation.