Samuel Olorunfemi

Customer Support Specialist with over 4 years of experience delivering efficient and customer-focused support via email, live chat, and ticketing systems. I have worked with tools like Zendesk, Gorgias, Freshdesk, Intercom, and CRM platforms such as HubSpot and Salesforce, consistently maintaining strong metrics like CSAT, FRT, and FCR.

I specialize in resolving customer issues quickly, managing high-volume inquiries, and creating positive support experiences that build trust and loyalty. I also use tools like Slack and Google Workspace for collaboration and daily operations.

In addition to support, I offer Virtual Assistant services including data entry, email management, and web research. I am reliable, detail-oriented, and adaptable, with the ability to learn new tools quickly and deliver consistent results that support business growth.