Samuel Olanrewaju

 Full Name: Samuel Olaoluwa Olanrewaju Executive Summary Samuel Olanrewaju is an Enterprise Business Analyst/ Product Owner with over 10 years’ experience of delivering SMART requirements and Solutions for multi-million-pound E2E projects across organisations in Multiple Sectors. Samuel possesses full knowledge of the Application/Software/Product Development Lifecycle, Methodologies, Business Process Modelling, Story Mapping, Master Data Management, Implementation, Governance, Cloud & Web Services, Capital Markets, Project & Change management. Key Skills and Competencies • Business Analysis & Product Ownership (E2E Delivery, Discovery, Solution Design, Implementation) • Enterprise & Business Architecture (AS-IS / TO-BE Modelling, POPIT, TOM, BPMN 2.0) • Agile, Scrum, PRINCE2, DevOps, Lean Six Sigma • Process Re-engineering, Governance, and Risk Frameworks • Stakeholder Engagement, Executive Reporting, and Senior Facilitation • API & Data Integration, Master Data Management, CRM (Salesforce, Appian, ServiceNow) • Cloud & Infrastructure Transformation (AWS, Azure, GCP, Oracle) • Test Strategy, UAT Leadership, and Quality Assurance Career Summary Sep 2024 – June 2025, Infosys/Colt Technology Contract Business Process Designer/Analyst (Global Operation Readiness Project) • Engaged with stakeholders to gather, document, and analyse business requirements related to Salesforce and integrated platforms, tracking them in JIRA and confluence • Translated business needs into user stories, workflows, and functional documentation • Mapped and documented integrations between Salesforce and other Bespoke systems (e.g., finance, email marketing platforms) • Defining system requirements for IP Products (IP Access, IP Transit, IPVPN, IP Guardian, SDWAN & SASE) soft and hard modification changes due to new locations services and documenting process maps using MS VISIO to model organisational structures, applications systems, processes, and data effectively • Collaborating with Operation & Engineering functions to design processes using ARIS, supporting manual workarounds and IT system changes for Siebel, Ops Console, Network administrative interfaces and CIIT Tools • Contribute to test planning, UAT support, and documentation of use cases and test scripts • Supported the design and delivery of Salesforce solutions aligned with the Colt Cloud Adoption Technologies (GCP,AWS & Azure) • Tracking bug fixes in Azure Devops, revieiwng codes in Github repository as part of CI/CD pipeline • Creating, managing, and prioritising product backlogs based on business value, customer needs, and strategic goals. • Coordinated workshops, discovery sessions, and sprint planning with cross-functional teams to deliver solutions Jul 2024 – Sep 2024, Corporate Document Services UK. Appian Business Analyst (Mental Welfare Commission Scotland IT Transformation Regulatory Project) Worked as the Business Analyst on the Discovery Phase for the new Information Management System Portal for Mental Welfare Commission of Scotland to improve their Business-as-Usual Service for managing Service Users and General Users across their IT Landscape in alignment with GDS Framework. • Liaising with Appian Technical Lead and developers to design and implement new service users’ information management system- migration from legacy platform to bespoke Appian platform. • Engaged with internal and external stakeholders to document their current and target operating processes for improved processed and service offering, including reference and master data management from the Scottish Police • Reviewed their ITT, RFP and RFC to identify opportunities for improvements and detail the expected solution outcomes • Worked round the clock with Medical Practitioners, Case Work administrators and Subject Matters Experts to unravel pain points in their current processes, proposing recommendations to medical forms being used for processing service users contact records across the commission • Designed the TO-BE processes from Appian perspective using MS Visio and Appian Designer suite on the Forms that will be handled for processing data and scheduling visits for service users • Carried out data mapping activities for source to target data environments hosted on Azure Cloud • Liaising with QA/Testers and developers (3 amigos) to document and validate business and technical requirements, documenting user stories and acceptant criteria for the CRM in the discovery phase using Azure DevOps. • Worked with developers and administrators to validate feasibility and ensure technical alignment, participating in creating CI/CD Pipeline (Nexus, Sonarcube, Jenkin, Ansible, Terraform, Docker) as part of DevOps strategy. • Analysed and optimised current CRM-related processes with a strong focus on service user experience • Reviewed the legislation regarding managing mental welfare commission of Scotland and associated partners documents to ensure the solution meets Senior Leadership Team expectations for delivering improved services across Scotland under the Mental Health Act. May 2023 – June 2024. NTT Data UK. Automation Business Analyst (Virgin Media & 02 Merger) - Customer Digital Experience Project • Worked on the Enterprise Architecture of the Virgin Media & O2 Growth as Usual Programme to improve B2B, B2C Telecommunication Services across the UK and guarantee their returns on Investments, driving down operational costs by 33% and reducing their carbon footprint. • Delivering configured workflow for rule-based processes using Appian to optimise processes and reduce operational costs for B2C and B2B solutions. • Supported coordination of PoC and pilot activities, including scheduling, logistics, and reporting • Created AS-IS, TO-BE process maps, identifying gaps within BAU processes for B2B and B2C using ARIS • Proposed recommendation “required changes” in line with POPIT Model and OSS to reduce turnaround time for Telecom Network engineers • Coordinate customer testing and support end users during Solution testing ensuring robust checking of platform before release to wider user base, Coordinate ServiceNow product launches and deliver organisational change management through appropriate communications and training across varied stakeholders. • Ensuring the platform is maintained and working efficiently through effective release management, upgrades and patch management. Including end user engagement concerning planned maintenance and downtime of the service. • Collaborating with network engineering teams to identify opportunities for automation, ensuring alignment with business objectives and network architecture standards. • Designing, developing, and implementing automation workflows to streamline network operations and processes, utilizing Ansible, Python, and Terraform hosted on Google Cloud, improving scalability and adoptability. • Documenting process maps using ARIS Express to model organisational structures, applications systems, processes, and data effectively working with offshore process analysts based in India Nov 2022 – March 2023. Transport for London, Greater London Authority. Contract Senior Business Analyst (Operational Support Service Model): TfL Rail Service Extension ‘Oval’ Project. • Engaged with TfL Senior Leadership Team and Department for Transport Executives to document Rail Transport Service Delivery Acceptance Criteria and Target Operating Model in Alignment with GDS Framework. • Analysed existing TfL Project Artefacts and Architecture blueprints/design, IT & Business Systems hosted on MS Azure to gain understanding of the existing IT landscape and system processes, Reviewing Product Backlogs, Catalogues. • Collaborated with Payment Service Teams, Point of Sales Teams, Data and Analytics Team, Network Teams, Information Security, Sales and Revenue Team, TfL 3rd party technology supplier “Cubic”, to identify gaps in existing OSS reports/dashboards, BOXI Dashboards/Reports and business needs as part of Service Delivery improvements. • Elicited requirements from Sales & Revenue, Data, Analytics, Information Security, Reporting and Monitoring Departments within TfL as part of delivering Rail transport extension services to Southeast England in alignment with the DfT, TfL Product Owners & Managers. • Utilised AWS Macie to detect anomaly in customer data to pseudonymised financial data that are not required for contactless payment processing in collaboration with the Payment Service Team across Omni channels. • Active investigation of suspicious activity to establish legitimate events and violations by monitoring Users and administrator. • Utilized vulnerability assessment tools (Nessus,), scan, create and implement remediation plans and run secondary reports confirming remediation • Co-Authored the Business Case after various collaboration with the SLT and DfT Stakeholders for the Oval Project totalling 254 Stations across Southeast England. • Utilised ARIS Express to model organisational structures, applications systems, processes, and data effectively. Tracked plans and schedules using Oracle P6, conducted risk assessments, and resolved critical path and rail network logic conflicts with the Rail Delivery Group and Train Operating Companies. • Queried Databases using SQL to generate Business Objects Intelligence Reports “BOXI” • Tracked project milestones, deliverables, and dependencies to ensure timely execution of impact assessment activities. Apr 2022 –Sep 2022 Citibank Technical Product Analyst: Bank, Capital Markets and Advisory Transformation Project • Carried out Requirement’s engineering (scope and product backlog) to deliver proposed changes to BCMA Bespoke Application “Onebook” hosted on AWS and Microsoft Azure in collaboration with VPs and AVPs across NA, EMEA, APAC regions. • Reviewed Product artefacts, project Documentations, Lesson learned presentations to identify gaps, missed requirements and technical debts with a view of determining a robust approach to successful trace placements. • Set up the EMEA Support Desk (acting as the Single Point of Contact in EMEA) to provide prompt resolution to issues faced by Syndicates in placing deals. • Elicited requirements and authored technical specifications for Citi Marketplace, Dell Server, Storage and Networking for Front-end, Middle-end and back-end applications as part of scaling up resources to meet work demands. • Worked alongside Database Administrators (MongoDB) to modify Back-end Databases using SQL to identify errors and unrecorded fields and indexes • Migrating legacy files into target operating files, developing migration strategies in line with ETL standards. • Participated in problem troubleshooting with North America and Asia Pacific Colleagues to resolve trade placement issues for new trades. • Led the transition of Support functions of existing North America, Asia Pacific region Trade Placement to Europe, Middle East and Africa domiciled at Canary Wharf Office within the space of 3 months, this was made possible with my dedication, focus and keen observation of all trade processes, procedures and expected scenarios in line with EU Digital Operational Resilience ACT. • Authored Technical Specifications, Documented and configured AWS Cloud Formation, Terraforms, S3, AWS Macie, EC2 Instances, User Interfaces, Process Flows and Main, Alternative Scenarios for all automated workflows – identity, authentication and validation across Citi Single Sign on applications (including their enterprise marketplace) • Created Dashboards using Power BI to provide rich insights into data trends and patterns for stakeholders. Jan 2022 – April 2022 Co-Op Bank Contract Senior Systems Analyst: Open Banking Implementation Project • Worked with Head of Data, Operations, Engineering, Customer and Business Line Product managers and c-suite stakeholders to design the product roadmap, scoping new work items and vision for Open Banking Project deliverables. • Decomposed requirements into epics/features/user stories and writing acceptance criteria in BDD format. • Co-Authoring the Open Banking Project Business Case, Project Initiation Documents, Target Operating Model and API Eco Systems data maps (Systems, Process & Experience APIs), Web and Mobile Application Frameworks across the Retail Online and Mobile Banking Interfaces. • Participated in cloud platform security operational readiness activities to ensure compliance on how the required controls can be demonstrated and associated risks managed to conclusion. • Collaborated with PAM, IAM Consultants, Mulesoft API designers to determine technical approach to implementing the new Open Banking APIs (including Auth0 and Ping Intelligent Identity Platform), proposing strategy and recommendation to utilise the existing pingID message orchestration for identity and access management across the OBIEE for business and personal customers across Co-OP Business & Retail applications and CMS • Identifying root causes, troubleshooting incidents, and developing effective solutions • Created and maintained detailed documentation including assessment reports, access models, process flows, and solution proposals • Manage the full ServiceNow product lifecycle to meet customer/user needs and achieve targets • Worked with technology stakeholders to challenge the current risk and control landscape, collaboratively and pragmatically •   Identifying, tracking, and managing Risks, Assumptions, Issues, and Dependencies in the RAID Log • Responsible for monitoring security investigations, incident logging and updating on security responses while ensuring proper documentation of security incidents including attack details. May 2021 – Jan 2022 Infosys Contract Technical Product Owner: TalkTalk Service Order Management Improvement Project. • Worked with the Product managers and business executives to design the product roadmap and vision for Wholesale and Consumer Products across TalkTalk Business • Elicited Business and Technical requirements from Wholesale and Consumer stakeholders, Customer Service Teams, Point of Sales Team, Operation readiness Support Teams, via workshops, interviews, observation, and shadowing. • Defined the product vision by working with business customers & 3rd party stakeholders to build and maintain a backlog of business, IT requirements and regulatory requirements. • Authored Epics/Features/user, technical stories and acceptance criteria in line with INVEST principles. • Analysed and designed the BPMN 2.0 compliant process models that integrates process orchestration with service order management for integration of people, processes and systems. • Documented Carmunda Workflows and integration with Kafka, API microservices, Salesforce CRM, including detailed use cases, functional specifications, designing process maps, user journeys and user stories. • Liaised with the Solution Architects, Lead developers, Carmunda/Kafka DevOps Team, Marketing and SalesForce Team (both onshore and offshore) drawing together information needs from across the organisation to deliver features • Monitored the performance of Salesforce initiatives, using metrics to measure success, identify areas for improvement. • Assisted in preparing executive summaries, presentations, and stakeholder communications • Administered Salesforce integration and API configuration, REST, SOAP, BULK API, Data Loader / Salesforce Inspector Previous Experiences: June 2015 - May 2021 Dec 2020 – May 2021Lloyds Banking GroupProduct Owner: ServiceNow Improvement Project Mar 2020 – Nov 2020 ThinkMoneyGroupTechnical Business Analyst: M365 Migration Project Oct 2019 – Mar 2020ExperianSIEM Business Analyst: ServiceNow Improvement Projects Jul 2018 – Sep 2019Fixnetix Product Owner: Capital Markets Project Dec 2017 – Jul 2018IPSLAppian Business Analyst: Image Cheque Clearing Project (FCM) Mar 2017 – Dec 2017 Barclays BankContract Senior Business Analyst: Credit, Loans & Mortgages Dec 2016 - Feb 2017 VWFS Product Owner: Financial Calculation Engine Oct 2016 – Dec 2016Kier ConstructionBusiness Data Analyst: Oracle Master Data Management Feb 2016 - Oct 2016Hewlett Packard Enterprise Business Change Analyst: LBG/TSB Central Lending Jun 2015 – Feb 2016Aviva Business Process Analyst: Process Remediation Project Mar 2010 - Apr 2015SkyeBank Business Data Analyst: Data Migration Project Sep 2008 – Mar 2010 Starcomms Plc Database Administrator: Oracle 10g Platform (PL/SQL) Qualifications and Professional Training • MBA – Business Administration • PgD - Information Technology • HND - Computer Science • Certified Scrum Product Owner • Certified Scrum Master • Lean Six Sigma – Green Belt • ISTQB Software Testing • ITIL v3/4 Service Management • Cyber Security Diploma • PRINCE2 Foundation & Practitioner • Agile Project Management • ISEB Business Analysis Diploma • HP Design Thinking • Oracle 9i: Program with PL/SQL • Oracle Primavera P6 • Oracle Certified Professional 10g (SQL) • DA-100: Analysing Data with Power BI. • AWS Certified Cloud Practitioner. • Introduction to Business Architecture • Site Reliability Engineering • Microsoft 365: Governance & Compliance • NEBOSH Health & Safety Certification • Level 2 Awards in Food Safety – Beacon • Adobe Certified Professional • Splunk Enterprise Certified Administrator. Technical Proficiency Office 365, MS Visio, SharePoint, iServer, ARIS, Rational Rose, UML, Ref Data Config, CASE Tools, BPMN 2.0 Oracle Primavera P6, Oracle 10g Dba (SQL), T-SQL, Oracle EBS, Tuxedo, Star team, HP ALM, MS Azure, TFS, AWS, JIRA, Confluence, Trello, Slack, Selenium Suite, VeriFIX, Hiptest, Junit, IntelliJ, TDD/BDD, XML/JSON, Python, Cucumber, Gherkin, POS, APIs, ASP .NET, C#, PERL, FPGA, VBA, SQL, Java, Microsoft Dynamics CRM, GUI, SAP, 3R CRM, FULLSERVE CRM, Navigator, SaaS, IaaS, PaaS, HaaS. Penetration Testing, Splunk, PostmanUI, Outsystems, Visual Studio, S/4 HANA, 02C, Outsystems, Rest APIs. Open Banking, Google Analytics, SEO, Tableau, Web Services & Applications, Video & Audio Conferencing. Google Analytics, DNS, Google Cloud, BrowerStack, CloudFare, Iovation, DNS, AD, WordPress, CSS, PHP. Dynatrace, Open Banking, Splunk. Iris. SAP Financial Calculation Engine, SnowFlake. SalesForce. Citrix, Linux. RDP, WAF. Applications Run Book, Play Book, Power BI, Nexus, Pershing, Iress Xplan, Equiniti Pan Credit, Flexcube. Professional Experience & Character References will be provided Upon Request.