Samuel Ndubuisi Nnolum

SAMUEL N. NNOLUM Port Harcourt Nigeria || - ||-|| LinkedIn Professional Summary Professional with nearly 20 years of experience in administration, customer relations, and operations management, along with a strong background in digital content creation and website oversight. Expertise in improving client satisfaction through clear communication and efficient processes. Proficient in social media management, graphic design, and email marketing campaigns, leading to increased lead generation and brand visibility. Experienced in developing business proposals, managing administrative processes, and using various CRM tools to enhance operational efficiency. Known for strong communication, exactness, and effective multitasking skills. Skills           Customer Relations Office Management Inventory Management Proposal Preparation Communication Management Process Optimization Team Leadership Marketing Strategy Data Analysis Communication           Microsoft Office Google Workspace Website Design Graphics Design (Canva) Social Media Marketing Email Marketing CRM Tools (Trello, Hubspot, Zendesk, Monday) Communication Tools (Zoom, Slack, Loom) Appointment Scheduling Calendar Management Work Experience Administrative and Media Manager 01/2022 to Current Jasper Anderson Consulting Port Harcourt.  Produced detailed business documentation for over 50 clients, improving retention by 20% through clear and precise communication.  Built and maintained company websites, driving a 30% surge in online traffic and a 15% rise in customer inquiries in the first quarter.  Drafted and presented business proposals, leading to a 25% growth in project wins and strengthening key client relationships.  Oversaw social media interactions, increasing the company's online presence by 40% and raising follower engagement by 25%.  Executed email marketing campaigns, converting 10% of prospects into customers and boosting overall revenue by 12%. Digital Content and Marketing Manager 07/2019 to 12/2021 Sam Nouble Inc. Port Harcourt.  Resolved client inquiries and fulfilled requirements, achieving a 95% client satisfaction rate and securing 30% repeat business.  Composed and maintained client websites, increasing web traffic by an average of 35% within three months.  Shaped business profiles and handled social media interactions, driving a 40% rise in follower engagement and expanding brand visibility.  Designed business logos and developed company profiles and proposals, strengthening client branding and increasing contract signings by 20%.  Created graphic designs and executed email marketing campaigns, boosting click-through rates by 25% and growing social media presence by 30%. Administrative and Operations Manager J. J. WILLMIN NIGERIA LIMITED 01/2017 to 05/2019 Port Harcourt, Rivers State  Handled daily office operations and customer interactions, cutting response times by 25% and raising client satisfaction by 20%.  Drafted business proposals and corporate profiles, contributing to a 30% rise in client acquisitions and contract approvals.  Managed client communications, ensuring timely updates and increasing retention rates by 15% through direct follow-ups.  Led marketing campaigns for real estate projects, generating a 40% increase in leads and boosting property inquiries by 25%.  Refined administrative processes, reducing operational costs by 10% while maintaining efficient office functions and improving customer service. Customer Relations and Operations Manager 01/2001 to 10/2016 Cossel Construction Company Nigeria LTD Port Harcourt, Rivers State  Client engagement while overseeing daily office functions, resulting in a 30% improvement in client satisfaction through effective support.  Monitoring and documentation of heavy-duty spare parts, leading to a 25% reduction in inventory discrepancies.  Preparation and dispatch of business proposals and invoices, contributing to a 30% increase in timely payments and improved cash flow.  Management of communications with clients and suppliers, enhancing relationships and achieving a 20% reduction in response times.  Coordination of office operations, resulting in a 25% boost in workflow efficiency through process optimization. Training Brekete Academy, Abuja  ICT Capacity Building  Online Entrepreneurship Skill Development Coursera  Customer Support Skills  IT Support Digital Witch  Customer Support Alison  Data Entry Simplilearn  Facebook Marketing & Advertising Education Diploma: Computer Appreciation and Database Management Phoenix Institute of Computer Studies & Data Management 06/1998 Jos, Plateau State, Nigeria