Samuel Mugo

Samuel Maina Virtual Assistant Nairobi, Kenya-| - Professional Summary Certified Virtual Assistant with a Bachelor’s degree in Business Information Technology from Multimedia University of Kenya. I bring over four years of combined experience in administrative support and IT, with a strong focus on helping businesses stay organized, efficient, and growth-oriented. Skilled in general virtual assistant tasks including email and calendar management, data entry, internet research, document preparation, and customer support. Tech-savvy, detail-oriented, and proactive—ready to add value to your team with reliable and results-driven virtual support. Core Skills • Email & Calendar Management • Data Entry & Internet Research • Customer Support (Email & Chat) • Document Creation & Formatting • Google Workspace & Microsoft Office • Canva & Zoom • Social Media Management • CRM & File Organization • Time Management & Task Prioritization Professional Experience Freelance Virtual Assistant Remote | 2021 – Present • Provided administrative support to entrepreneurs and small businesses. • Managed inboxes, scheduled meetings, conducted online research, and handled customer queries. • Created business documents, reports, and presentations using Canva, Google Docs, and Microsoft Office. • Supported content creation and simple social media tasks using scheduling and design tools. IT & Admin Support Assistant Papslink Technologies, Nairobi | Jan 2019 – Dec 2021 • Delivered customer support and assisted in resolving software and hardware issues. • Maintained internal documentation, organized digital files, and updated project trackers. • Supported basic tech troubleshooting, system setups, and team communication tools. • Worked closely with clients to ensure smooth onboarding and support operations. Education Bachelor of Business Information Technology (BBIT) Multimedia University of Kenya | Graduated: 2018 Certifications Certified Virtual Assistant – ALX Africa, 2023 References Available upon request.