Samuel Marycynthia

Samuel Marycynthia Onyedika - - Ajah, Lagos, Nigeria-| Linkedin PROFESSIONAL SUMMARY Resourceful customer service representative with 5 years of experience in customer onboarding, technical support, and account management/executive roles. My approach ensures that customers are the reason we are in business, and I go above and beyond to ensure their happiness. I excel in explaining things to customers in a simple, relatable manner, enhancing their overall experience. SKILLS • Proficient in Microsoft Office, G-Suite applications, and various customer relationship management tools (Salesforce, Zoho CRM, HubSpot). • Strong interpersonal and communication skills. • Technical multitasking and problem-solving abilities. • Experienced in managing customer inquiries via phone, email, and screen sharing. • Capable of working remotely with a stable internet connection and dedicated workspace. WORK HISTORY 06/2021 to 03/2022 Jofez Agro, Ogidi, Anambra State Customer Service Representative • Onboarded customers, fostering strong relationships. • Addressed customer queries and complaints with empathy and efficiency. • Provided training on product usage, ensuring customer proficiency. • Gathered and utilized customer feedback for continuous improvement. • Identified cross-sell opportunities and collaborated with colleagues to exceed client expectations. 05/2023 to 04/2024 Double Diamond Agro Services, Uyo, Akwa Ibom State Administrative Assistant/Customer Service Representative • Managed organizational and administrative tasks, including documentation and financial monitoring. • Interacted with customers and suppliers, ensuring seamless operations. • Arranged meetings and events, enhancing company productivity. 06/2023 to 05/2024 Environmental Protection and Sanitation Group, Uyo, Akwa Ibom State Secretary • Provided administrative support, organized meetings, and managed correspondence. • Planned and executed seminars and events to support project implementation. 05/2023 to 04/2024 Community Secondary Commercial School, Akwa Ibom Teaching Assistant • Prepared teaching aids and supervised class activities. • Provided individual and group assistance to students, improving their performance. 04/2023 to 06/2024 De Aftermath Consult, HR and IT, Uyo, Akwa Ibom State Research Assistant/Class Representative • Voiced student’s opinions and grievances to instructors, facilitating better communication. • Organized study groups and workshops, enhancing learning conditions. CERTIFICATIONS • Certificate in Virtual Assistant – ALX (2024) • Certificate in IT Support Training – Digital Witch Community ( 2024) • Certificate in Writing Proficiency – De Aftermath Consult, HR and IT (2024) • Certificate of NYSC – National Youth Service Corps (2024) • Certificate in Agro Allied – Double Diamond Agro Services (2024) • Certificate in Environmental Protection and Sanitation – NYSC, ITU LGA (2024) • Certificate in Soap Making – Tubiy Gold International Company (2024) • Certificate in Introduction to Data Analytics – Simplilearn/Skillup (2024) • Certificate in Basic Financial Education – Kudimata (2023) • Bachelor of Agriculture – Chukwuememeka Odumegwu Ojukwu University (2022) • Certificate in Agricultural Development Convention – National Association of Agricultural Students (NAAS) (2021) HOBBIES • Meeting people • Project management • Travelling • Negotiating • Gaming • Volunteering