Samuel Marquez

I’m a bilingual operations and customer experience professional with over 7 years of experience driving performance in logistics, travel, and customer service industries. Throughout my career, I’ve worked across diverse accounts, from airline and travel support to high-volume logistics operations for U.S.-based clients, developing a deep understanding of process optimization, quality assurance, and team leadership.

My strength lies in blending analytical thinking with a people-first approach. I’ve led teams of 10–15 agents, delivered actionable coaching, and consistently improved KPIs through hands-on support, clear communication, and structured feedback. With a strong command of tools like Excel and business intelligence platforms, I translate complex data into insights that support smarter decisions and continuous improvement.

I thrive in fast-paced, high-pressure environments where adaptability, clarity, and accountability matter. Whether I'm coaching a team, solving client issues, or refining a workflow, I stay focused on creating value—for both the business and the people behind it.