Samuel Maringa

Results-driven Technical Support Specialist and Field QA Auditor with 5+ years of experience in telecommunications and ISP network infrastructure. I bridge technical execution with rigorous quality compliance.

Key Expertise:

• Advanced Networking: Configuration and troubleshooting of enterprise hardware including MikroTik RouterOS, Cisco/Huawei MPLS, and GPON fiber systems.
• Quality Assurance: Led Field QA Audits, technician shadowing, and OHS compliance checks, driving superior quality and reducing system failure rates.
• Case Management: Highly experienced in utilizing CRM and specialized ticketing tools (ICON) for end-to-end incident management, SLA tracking, and resolution documentation.
• Remote Proficiency: Proven ability to manage complex assignments and work autonomously in the field, ensuring reliable remote support and reporting.

Ready to apply advanced technical and QA expertise to demanding remote projects.