Samuel Kimani

SAMUEL KIMANI | VIRTUAL ASSISTANT-| Nairobi, Kenya | - PROFESSIONAL SUMMARY Highly skilled Virtual Assistant with a robust background in customer service, sales, and marketing. Over four years of experience managing administrative tasks, enhancing customer satisfaction, and driving brand loyalty for diverse organizations. Proficient in content marketing, SEO, project management, and creative strategy. Adept at leveraging analytical tools to optimize content and develop thought leadership initiatives. Known for exceptional organizational skills, attention to detail, and the ability to handle multiple tasks efficiently. Fluent in multiple languages, with a proven track record of improving processes and achieving business goals. Passionate about providing top-tier support and consistently exceeding expectations. CORE COMPETENCES Content Marketing Project Management Editorial Creative Strategy SEO Content Distribution Thought Leadership Content Planning Content Optimization SMM/SEM Analytics Brand Marketing RELEVANT EXPERIENCE LIVE TEMP LLC Virtual Assistant        November, 2022 – November 2023 Mail management and filtering for company clients. Maintaining CRM systems by conducting cleanups and updates. Conducting web research tasks for clients as per the search criteria provided. G-Mail Google Calendar, Google Documents and Google Sheets management. Cold calling and calendar management roles. Customized customer experiences to build brand loyalty. Resolved customer queries and problems using effective communication and providing stepby-step solutions. THE EXCEL COMPANY Customer Service Representative October 2021 – March 2023 ● Addressed customer service inquiries quickly and accurately. ● Monitored customer surveys and feedback to develop corrective actions for service-related issues. ● Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. ● Processed and issued product orders and service upgrades for customers. ● Assisted in fulfillment of customer orders placed in person, via email, online and by telephone. ● Built rapport with customers through courteous and professional communications. ● Assisted customers with product-related questions, feedback and complaints. ● Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals. ● Maximized customer satisfaction by resolving service issues promptly.. ● Monitored email to promptly collect and respond to complaints. LUQIL AFRICA Sales and Marketing ● ● ● ● ● ● ● ● ● January 2019 – December 2020 Spoke to customers in multiple languages to resolve problems and answer questions. Enhanced working relationships by participating in team-building activities. Inspected products and services to comply with quality standards. Measured and accurately processed materials to minimize wastage. Optimized team training and staff development. Planned and executed new strategies to increase sales. Created plans and communicated deadlines to complete projects on time. Built and maintained courteous and effective working relationships. Actively listened to customers to fully understand requests and address concerns EDUCATION Mount Kenya University Bachelors in Business Administration The University Of Nairobi Bachelors in Accounting