Samuel Jossue Matiguan Espinoza

Samuel Espinoza VIRTUAL ASSISTANT & TELEMARKETER-Contact: - ABOUT ME I have experience working priorly in the real estate area, and as a virtual assistant/telemarketer. I have extensive knowledge in oratory and various calling platforms. I recognize myself as someone capable of solving problems quickly and innovatively, recognizing the needs of the client and transmitting the security that I can solve any discomfort. I also value feedback and teamwork. EDUCATION Educational Unit “Pedro Centeno Vallenilla” 2020 High School Degree SKILLS AND STRENGTHS Professional customer service skills (billing tracking, appointment scheduling, problem-solving, good oratory and communication) Leadership Creativity EXPERIENCE Royalty Assistance Telemarketer Customer service by phone and via chat • Resolution of technical incidents • Complaints • Calls to potential clients Robert Slack LLC Virtual Assistant Customer service by phone and via chat • CRM Control • Batch emails and creation of templates • Clients Follow Up Analysis capacity Interpreter and translation of texts. Self-taught person Responsibility Management of messaging and calling platforms LANGUAGES Spanish (Native) English (C2 level) Rizzo Drucker Inc. Telemarketer client's prequalification for vehicle insurance Complaints resolution Clients Follow Up